The University of Southampton
University of Southampton Institutional Repository

Patient satisfaction with teledermatology is related to perceived quality of life

Williams, T.L., May, C, Esmail, A., Griffiths, C.E.M., Shaw, N.T., Fitzgerald, D., Stewart, E., Mould, M., Morgan, M., Pickup, L. and Kelly, S. (2001) Patient satisfaction with teledermatology is related to perceived quality of life British Journal of Dermatology, 145, (6), pp. 911-917. (doi:10.1046/j.1365-2133.2001.04472.x).

Record type: Article


Background: There is a lack of good data about patient satisfaction with teledermatology and about its potential interaction with quality-of-life factors.

Objectives: To assess the association between perceived skin-related quality of life and patient satisfaction with a nurse-led teledermatology service.

Methods: In a mobile nurse-led teledermatology clinic located in four inner city general practices in Manchester, the teledermatology service used digital cameras to capture and store images of skin conditions for remote diagnosis by dermatologists. One hundred and twenty-three adult patients, non-urgent dermatology referrals from primary care, completed the Dermatology Life Quality Index (DLQI) and a 15-item patient satisfaction questionnaire.

Results: In common with other studies of patient satisfaction, subjects reported highly favourable views of ‘hotel’ aspects of the service (93%) and found it ‘convenient’ (86%). However, 40% of patients would have preferred to have had a conventional face-to-face consultation with a dermatologist, and 17% felt unable to speak freely about their condition. Patient satisfaction with the service was related to quality of life. Patients reporting lower quality of life as measured by the DLQI were more likely to prefer a face-to-face encounter with a dermatologist (r = 0·216, P < 0·05), and to evince anxiety about being photographed (r = 0·223, P < 0·05).

Conclusions:Patient acceptance and satisfaction with telemedicine services is complicated by patients' subjective health status. Telehealthcare providers need to recognize that patients with poor quality of life may want and benefit from face-to-face interaction with expert clinicians.

Full text not available from this repository.

More information

Published date: December 2001
Keywords: dermatology life quality index, patient satisfaction, quality of life, teledermatology, telehealthcare, telemedicine


Local EPrints ID: 163453
ISSN: 0007-0963
PURE UUID: 0eb50208-90b0-4312-8771-ff3378774dad

Catalogue record

Date deposited: 09 Sep 2010 14:05
Last modified: 18 Jul 2017 12:31

Export record



Author: T.L. Williams
Author: C May ORCID iD
Author: A. Esmail
Author: C.E.M. Griffiths
Author: N.T. Shaw
Author: D. Fitzgerald
Author: E. Stewart
Author: M. Mould
Author: M. Morgan
Author: L. Pickup
Author: S. Kelly

University divisions

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton:

ePrints Soton supports OAI 2.0 with a base URL of

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.