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Why do telemedicine systems fail to normalize as stable models of service delivery?

May, Carl, Harrison, Robert, MacFarlane, Anne, Williams, Tracy, Mair, Frances and Wallace, Paul (2003) Why do telemedicine systems fail to normalize as stable models of service delivery? Journal of Telemedicine and Telecare, 9, (1), supplement Proceedings Reports, pp. 25-26. (doi:10.1258/135763303322196222).

Record type: Article


Two groups independently carried out qualitative studies of the development, implementation and evaluation of telehealth systems and services in the UK. The data collected (in more than 600 discrete data collection episodes) included semistructured interviews, observations and documents. We conducted a conjoint reanalysis of the data. The objective was to identify the conditions which dispose a telehealth service to be successful or to fail. There appear to be four conditions necessary for a telemedicine system to stabilize and then normalize as a means of service delivery. When one or more is absent, failure can be expected. These conditions are often overlooked by local proponents of telemedicine, who seem to rely on demonstrations that the equipment works as the primary criterion of success.

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Published date: 1 June 2003


Local EPrints ID: 163493
ISSN: 1357-633X
PURE UUID: 3e0bd3a3-a1f3-42a9-9579-5efd933f17ef
ORCID for Carl May: ORCID iD

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Date deposited: 09 Sep 2010 08:14
Last modified: 18 Jul 2017 12:31

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Author: Carl May ORCID iD
Author: Robert Harrison
Author: Anne MacFarlane
Author: Tracy Williams
Author: Frances Mair
Author: Paul Wallace

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