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Telecare: perspectives on the changing role of patients and citizens

Finch, Tracy, Mort, Maggie, May, Carl and Mair, Frances (2005) Telecare: perspectives on the changing role of patients and citizens Journal of Telemedicine and Telecare, 11, (5), supplement 1, pp. 51-53. (doi:10.1258/1357633054461679).

Record type: Article


We conducted a qualitative study in the UK to examine perspectives about telemedicine, telecare and e-health for the changing roles of patients and citizens. We believe there are important differences between these applications, but for simplicity, the term 'telecare' is used broadly here to include all three. In-depth, semistructured interviews were conducted between September 2002 and May 2004. Participants were 38 key informants from the UK, known to have involvement or interest in telecare: policy-makers, clinicians, technologists, health service managers, researchers and patient advocates. Interviews were conducted either in person or over the telephone, and were audio-recorded with participants' consent. The most frequently cited priorities for patients included accessibility to services, locations of care and quality of care, with some respondents emphasizing the importance of choice for the patient (in terms of appointments and ways of accessing services).

However, telecare has implications for patients that go beyond issues of access. A major problem is that 'priorities' are assumed rather than based on an empirical understanding; moreover, for individual patients, preferences for particular forms of service delivery are likely to represent trade-offs between multiple priorities. The findings of the present study confirm that concepts of the patient's rights and responsibilities are changing with the increasing use of new technologies to deliver health care.

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Published date: 1 July 2005


Local EPrints ID: 163537
ISSN: 1357-633X
PURE UUID: 83eb88cd-0135-4ea0-8df8-133b07d054d9
ORCID for Carl May: ORCID iD

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Date deposited: 09 Sep 2010 10:20
Last modified: 18 Jul 2017 12:30

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Author: Tracy Finch
Author: Maggie Mort
Author: Carl May ORCID iD
Author: Frances Mair

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