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Quality in the NHS: can we master the art of ‘conversation’?

Jefferson, H. (2002) Quality in the NHS: can we master the art of ‘conversation’? In, Antony, Jiju and Preece, David (eds.) Understanding, Managing & Implementing Quality: Frameworks, Techniques and Cases. Oxford, GB, Routledge pp. 166-194.

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Published date: 2002


Local EPrints ID: 175995
ISBN: 978-0-415-22272-3
PURE UUID: 40574f3d-13f7-453c-a624-05a40eec2832

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Date deposited: 02 Mar 2011 11:15
Last modified: 18 Jul 2017 12:09

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Author: H. Jefferson
Editor: Jiju Antony
Editor: David Preece

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