Quality in the NHS: can we master the art of ‘conversation’?


Jefferson, H. (2002) Quality in the NHS: can we master the art of ‘conversation’? In, Antony, Jiju and Preece, David (eds.) Understanding, Managing & Implementing Quality: Frameworks, Techniques and Cases. Oxford, GB, Routledge pp. 166-194.

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Item Type: Book Section
ISBNs: 9780415222723 (print)
9780415222716 (print)
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ePrint ID: 175995
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2002Published
Date Deposited: 02 Mar 2011 11:15
Last Modified: 18 Apr 2017 02:50
Further Information:Google Scholar
URI: http://eprints.soton.ac.uk/id/eprint/175995

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