Jefferson, H. (2002) Quality in the NHS: can we master the art of ‘conversation’? In, Antony, Jiju and Preece, David (eds.) Understanding, Managing & Implementing Quality: Frameworks, Techniques and Cases. Oxford, GB. Routledge, pp. 166-194.
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Published date: 2002
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Local EPrints ID: 175995
URI: http://eprints.soton.ac.uk/id/eprint/175995
ISBN: 978-0-415-22272-3
PURE UUID: 40574f3d-13f7-453c-a624-05a40eec2832
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Date deposited: 02 Mar 2011 11:15
Last modified: 10 Dec 2021 18:53
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Contributors
Author:
H. Jefferson
Editor:
Jiju Antony
Editor:
David Preece
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