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How enhancement of IS service provision creates opportunities for service science

Record type: Article

The paper presents the findings of an exploratory research initiative providing a knowledge
guide for enhancement of service provision from a practical perspective. The study, which commences
with a description of the general application of service science, focuses on discussing practical
parameters which present major challenges towards its widespread permutation. Data were gathered
from Greek IS stakeholders during a series of workshops consultations and personal interviews. The
results facilitate an argument that the emergence of service science serves as an appropriate medium
to deal with the challenges of service delivery.

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Stamati, Teta, Ojiako, Udechukwu, Papadopoulos, T. and Maguire, Stewart (2011) How enhancement of IS service provision creates opportunities for service science The Journal of Strategic Information Systems

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Submitted date: 2011


Local EPrints ID: 177845
ISSN: 0963-8687
PURE UUID: ff13f85a-7259-43d4-9f74-3e612c510553

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Date deposited: 22 Mar 2011 16:48
Last modified: 18 Jul 2017 12:05

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Author: Teta Stamati
Author: Udechukwu Ojiako
Author: T. Papadopoulos
Author: Stewart Maguire

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