Living with lifts: a study of users' experiences
British Journal of Therapy and Rehabilitation, 10, (2), .
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Through floor lifts are recommended by occupational therapists (OT) where they are an appropriate solution to clients' access problems. This qualitative study aimed to investigate the experience of acquiring and living with through floor lifts among the population of one local authority.
Eight lift users were interviewed using a semi structured format and transcripts treated to interpretive, iterative analysis to discern common themes. Despite post installation problems, all users were satisfied the lift did what they expected. Dissatisfaction arose if intervention with problems was delayed or ineffective. The role of maintenance engineers was highlighted in helping to understand, control and accept the equipment. Siting the lift on party walls tended to give rise to conflict with neighbours and further building work.A satisfactory outcome resulted in reduced visibility of the adaptation and its 'taken for granted-ness' in daily life. Further consideration of this 'fading out' effect may be helpful for recommending when and how to apply outcome measures.
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