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Logistics service provider - client relationships

Logistics service provider - client relationships
Logistics service provider - client relationships
The paper investigates the effects of relationship orientation in the logistics service provider–client interaction. A conceptual model is developed and six research hypotheses are empirically analysed using structural equation modelling. The results indicate that relationship orientation has a positive influence on key organisational capabilities, like organisational learning and innovation, promoting an improvement in supply chain effectiveness and performance. Theoretical, managerial and research implications are discussed.

logistics service providers, relationship marketing, learning, innovation, supply chain performance
1366-5545
179-200
Panayides, Photis M.
ccf6affe-2eb8-45fa-abcd-d0419353da64
So, M.C.
c6922ccf-547b-485e-8b74-a9271e6225a2
Panayides, Photis M.
ccf6affe-2eb8-45fa-abcd-d0419353da64
So, M.C.
c6922ccf-547b-485e-8b74-a9271e6225a2

Panayides, Photis M. and So, M.C. (2005) Logistics service provider - client relationships. Transportation Research Part E: Logistics and Transportation Review, 41 (3), 179-200. (doi:10.1016/j.tre.2004.05.001).

Record type: Article

Abstract

The paper investigates the effects of relationship orientation in the logistics service provider–client interaction. A conceptual model is developed and six research hypotheses are empirically analysed using structural equation modelling. The results indicate that relationship orientation has a positive influence on key organisational capabilities, like organisational learning and innovation, promoting an improvement in supply chain effectiveness and performance. Theoretical, managerial and research implications are discussed.

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More information

Published date: 1 May 2005
Keywords: logistics service providers, relationship marketing, learning, innovation, supply chain performance
Learn more about Management research

Identifiers

Local EPrints ID: 180721
URI: http://eprints.soton.ac.uk/id/eprint/180721
DOI: doi:10.1016/j.tre.2004.05.001
ISSN: 1366-5545
PURE UUID: b0e5ae25-c4c4-4c3e-b8de-90565c7499b4
ORCID for M.C. So: ORCID iD orcid.org/0000-0002-8507-4222

Catalogue record

Date deposited: 14 Apr 2011 11:26
Last modified: 15 Mar 2024 03:29

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Contributors

Author: Photis M. Panayides
Author: M.C. So ORCID iD

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