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Logistics service provider - client relationships

Panayides, Photis M. and So, M.C. (2005) Logistics service provider - client relationships Transportation Research Part E: Logistics and Transportation Review, 41, (3), pp. 179-200. (doi:10.1016/j.tre.2004.05.001).

Record type: Article


The paper investigates the effects of relationship orientation in the logistics service provider–client interaction. A conceptual model is developed and six research hypotheses are empirically analysed using structural equation modelling. The results indicate that relationship orientation has a positive influence on key organisational capabilities, like organisational learning and innovation, promoting an improvement in supply chain effectiveness and performance. Theoretical, managerial and research implications are discussed.

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Published date: 1 May 2005
Keywords: logistics service providers, relationship marketing, learning, innovation, supply chain performance


Local EPrints ID: 180721
ISSN: 1366-5545
PURE UUID: b0e5ae25-c4c4-4c3e-b8de-90565c7499b4

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Date deposited: 14 Apr 2011 11:26
Last modified: 18 Jul 2017 12:00

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Author: Photis M. Panayides
Author: M.C. So

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