Panayides, Photis M. and So, M.C.
Logistics service provider - client relationships
Transportation Research Part E: Logistics and Transportation Review, 41, (3), . (doi:10.1016/j.tre.2004.05.001).
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The paper investigates the effects of relationship orientation in the logistics service provider–client interaction. A conceptual model is developed and six research hypotheses are empirically analysed using structural equation modelling. The results indicate that relationship orientation has a positive influence on key organisational capabilities, like organisational learning and innovation, promoting an improvement in supply chain effectiveness and performance. Theoretical, managerial and research implications are discussed.
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