The University of Southampton
University of Southampton Institutional Repository

Forms of empathy of care home staff working with older people

Luff, Rebekah (2010) Forms of empathy of care home staff working with older people International Journal of Work Organisation and Emotion, 3, (3), pp. 302-316. (doi:10.1504/IJWOE.2010.032928).

Record type: Article


This qualitative paper examines the use of empathy by care staff working in care homes, and how this empathic engagement relates to the care they provide. Taking an interpretative analytical approach of 36 interviews with care assistants working in 5 UK care homes, it is argued that several different types of empathy are undertaken by care staff in their daily work. These different forms of empathy include direct empathy, placing themselves in the position of the resident, indirect empathy, thinking how they would feel if the resident were a loved one, as well as empathy relating to individuals, groups, specific and general situations. It is argued that these different forms of empathy influence direct care, are used to form caring rules and also relate to care staff's own 'philosophy of care'.

Full text not available from this repository.

More information

Published date: 2010
Keywords: care assistants, emotion work, interpretative methodology, old people, empathic engagement, united kingdom, direct empathy, residents, indirect empathy, individuals, groups, direct care, caring rules, philosophy of care, residential care homes, elderly mentally infirm, work organisation, emotion, virtual feelings, visceral feelings


Local EPrints ID: 181753
ISSN: 1740-8938
PURE UUID: c657e489-5d77-4996-8e28-e95c22195954

Catalogue record

Date deposited: 19 Apr 2011 14:16
Last modified: 18 Jul 2017 11:58

Export record


Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton:

ePrints Soton supports OAI 2.0 with a base URL of

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.