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Web 2.0 and micro-businesses: an exploratory investigation

Barnes, David, Clear, Fintan, Dyerson, Romano, Harindranath, G, Harris, Lisa and Rae, Alan (2011) Web 2.0 and micro-businesses: an exploratory investigation Journal of Small Business and Enterprise Development, 19, (4), pp. 687-711.

Record type: Article


Purpose: the paper reports from an exploratory study into how small businesses use Web 2.0 information and communication technologies (ICT) to work collaboratively with other small businesses. The study had two aims: to investigate the benefits available from the use of Web 2.0 in small business collaborations, and to characterize the different types of such online collaborations.

Design/methodology/approach: the research uses a qualitative case study methodology based on semi-structured interviews with the owner-managers of twelve UK-based small companies in the business services sector, who are early adopters of Web 2.0 technologies.
Findings: Benefits from the use of Web 2.0 are categorised as lifestyle benefits, internal operational efficiency, enhanced capability, external communications and enhanced service offerings. A 2x2 framework is developed to categorise small business collaborations using the dimensions of the basis for inter-organizational collaboration (control vs. cooperation) and the level of Web 2.0 ICT use (simple vs. sophisticated).
Research limitations/implications: A small number of firms of similar size, sector and location were studied, which limits generalisability. Nonetheless, the results offer a pointer to the likely future use of Web 2.0 tools by other small businesses.

Practical implications: the research provides evidence of the attraction and potential of Web 2.0 for collaborations between small businesses.

Originality/value: the paper is one of the first to report on use of Web 2.0 ICT in collaborative working between small businesses. It will be of interest to those seeking a better understanding of the potential of Web 2.0 in the small business community

Microsoft Word Web_2_0_and_micro-businesses_final_version_11th_November_2010.doc - Author's Original
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Published date: 2011


Local EPrints ID: 182819
ISSN: 1462-6004
PURE UUID: ca64c487-1d18-47dc-8099-0c85cb87c37b

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Date deposited: 16 May 2011 07:56
Last modified: 18 Jul 2017 11:56

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Author: David Barnes
Author: Fintan Clear
Author: Romano Dyerson
Author: G Harindranath
Author: Lisa Harris
Author: Alan Rae

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