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Are we providing for ethnic diversity in accident & emergency (A&E) departments?

Are we providing for ethnic diversity in accident & emergency (A&E) departments?
Are we providing for ethnic diversity in accident & emergency (A&E) departments?
Objectives. The aim of the study was to find what data on ethnicity are collected in
North Thames Accident & Emergency (A&E) departments. Also to investigate how the
data are used, what staff recruitment and training policies were in place, and to discover
whether written material in different languages and interpreters were available.
Methods. This was a qualitative study using semi-structured questionnaires. A range of
staff working in A&E departments in North Thames (that had a primary care initiative
in place) were interviewed.
Results. Ethnic origin was recorded in all units but not on every patient. Only one unit
had actively recruited staff from an ethnic minority. None of the units had formal
training in place for staff to gain an appreciation of issues facing patients from ethnic
minorities. Interpreters and written material in appropriate languages were available in
all units.
Conclusions. Whilst the needs of patients from ethnic minorities were recognised in all
of the units there appeared to be scope for further research and development. There is
a need for providers to undertake comprehensive studies on the utilisation and health
needs of ethnic minorities attending both primary care and A&E services. Only with this
information can more appropriate services be provided.
1355-7858
117-123
Lawrenson, Ross
c5684cf7-f083-43da-8eec-ade94276ae35
Leydon, Geraldine M.
c5cdaff5-0fa1-4d38-b575-b97c2892ec40
Freeman, George
17049951-d60f-4ee5-bb0a-59df9ef32a48
Fuller, Jon
f72aa39a-3f94-412c-9fcc-6f640020fb0f
Ballard, Janet
b8117188-a84d-4879-9e15-2a1bfed7038f
Ineichen, Bernard
f74d4631-884d-464a-b7d7-0b1e5fb4929c
Lawrenson, Ross
c5684cf7-f083-43da-8eec-ade94276ae35
Leydon, Geraldine M.
c5cdaff5-0fa1-4d38-b575-b97c2892ec40
Freeman, George
17049951-d60f-4ee5-bb0a-59df9ef32a48
Fuller, Jon
f72aa39a-3f94-412c-9fcc-6f640020fb0f
Ballard, Janet
b8117188-a84d-4879-9e15-2a1bfed7038f
Ineichen, Bernard
f74d4631-884d-464a-b7d7-0b1e5fb4929c

Lawrenson, Ross, Leydon, Geraldine M., Freeman, George, Fuller, Jon, Ballard, Janet and Ineichen, Bernard (1998) Are we providing for ethnic diversity in accident & emergency (A&E) departments? Ethnicity and Health, 3 (1-2), 117-123. (doi:10.1080/13557858.1998.9961853). (PMID:9673468)

Record type: Article

Abstract

Objectives. The aim of the study was to find what data on ethnicity are collected in
North Thames Accident & Emergency (A&E) departments. Also to investigate how the
data are used, what staff recruitment and training policies were in place, and to discover
whether written material in different languages and interpreters were available.
Methods. This was a qualitative study using semi-structured questionnaires. A range of
staff working in A&E departments in North Thames (that had a primary care initiative
in place) were interviewed.
Results. Ethnic origin was recorded in all units but not on every patient. Only one unit
had actively recruited staff from an ethnic minority. None of the units had formal
training in place for staff to gain an appreciation of issues facing patients from ethnic
minorities. Interpreters and written material in appropriate languages were available in
all units.
Conclusions. Whilst the needs of patients from ethnic minorities were recognised in all
of the units there appeared to be scope for further research and development. There is
a need for providers to undertake comprehensive studies on the utilisation and health
needs of ethnic minorities attending both primary care and A&E services. Only with this
information can more appropriate services be provided.

Full text not available from this repository.

More information

Published date: June 1998

Identifiers

Local EPrints ID: 184375
URI: https://eprints.soton.ac.uk/id/eprint/184375
ISSN: 1355-7858
PURE UUID: 206e71fb-5e8d-4b64-8928-a6d6e079cc3f

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Date deposited: 13 May 2011 10:10
Last modified: 18 Jul 2017 11:51

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