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Email overload: exploring the moderating role of the perception of email as a ‘business critical’ tool

Sumecki, David, Chipulu, M., Ojiako, Udechukwu and Kaparis, Konstantinos (2010) Email overload: exploring the moderating role of the perception of email as a ‘business critical’ tool International Journal of Information Management (doi:10.1016/j.ijinfomgt.2010.12.008).

Record type: Article


The management of email remains a major challenge for organisations. In this article, we explore the extent of the perceptions of email as a business critical tool within an organisation and how the level of such perceptions may moderate the level of email overload experienced by individuals within the organisation. Data from a sample of 1100 employees of a multinational technology firm are analysed using multivariate techniques. The results suggest that without a clearly stated code of email practice within an organisation, there are likely to be large variations in what is perceived as ‘business-critical’ email and, as a result, a substantial amount of email generated within the organisation may not be ‘business-critical’, potentially increasing the level of ‘email-overload’ experienced by individuals within the organisation

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Published date: December 2010
Keywords: email, overload, information, management


Local EPrints ID: 187633
ISSN: 0268-4012
PURE UUID: 784648db-6614-49a4-9702-3585d335e391
ORCID for M. Chipulu: ORCID iD

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Date deposited: 18 May 2011 08:15
Last modified: 18 Jul 2017 11:44

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Author: David Sumecki
Author: M. Chipulu ORCID iD
Author: Udechukwu Ojiako
Author: Konstantinos Kaparis

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