Email overload: exploring the moderating role of the perception of email as a ‘business critical’ tool


Sumecki, David, Chipulu, M., Ojiako, Udechukwu and Kaparis, Konstantinos (2010) Email overload: exploring the moderating role of the perception of email as a ‘business critical’ tool International Journal of Information Management (doi:10.1016/j.ijinfomgt.2010.12.008).

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Description/Abstract

The management of email remains a major challenge for organisations. In this article, we explore the extent of the perceptions of email as a business critical tool within an organisation and how the level of such perceptions may moderate the level of email overload experienced by individuals within the organisation. Data from a sample of 1100 employees of a multinational technology firm are analysed using multivariate techniques. The results suggest that without a clearly stated code of email practice within an organisation, there are likely to be large variations in what is perceived as ‘business-critical’ email and, as a result, a substantial amount of email generated within the organisation may not be ‘business-critical’, potentially increasing the level of ‘email-overload’ experienced by individuals within the organisation

Item Type: Article
Digital Object Identifier (DOI): doi:10.1016/j.ijinfomgt.2010.12.008
ISSNs: 0268-4012 (print)
Keywords: email, overload, information, management
Subjects:
ePrint ID: 187633
Date :
Date Event
December 2010Published
Date Deposited: 18 May 2011 08:15
Last Modified: 18 Apr 2017 02:08
Further Information:Google Scholar
URI: http://eprints.soton.ac.uk/id/eprint/187633

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