Parental satisfaction with a nurse-led emergency assessment unit
Parental satisfaction with a nurse-led emergency assessment unit
Parents of children discharged from the paediatric emergency assessment unit of a large regional children’s unit were surveyed to discover their perceptions of the care experience and post discharge support. Data from 40 parents revealed that the family journey through the unit was generally positive, although not without problems. The majority of children were referred from their general practitioner, and most were seen by a paediatrician within an hour of arrival. Morning-after phone calls and 24-hour access after discharge increased family satisfaction. However, nearly a third of families reported they were not shown the facilities of the unit and just under half mentioned lack of privacy as a concern. An action plan to address these issues has been subsequently implemented and will be evaluated periodically.
children, services, patient and public involvement, ambulatory care, consumer satisfaction
31-35
Aitken, Penelope
17081b98-2673-4b20-b045-6df0591e14a9
Glasper, Alan
381a920c-2ec2-40d4-a205-13869ff7c920
Wiltshire, Maureen
178d8aa6-8aab-4590-9e4e-b1ddcbaccb16
November 2005
Aitken, Penelope
17081b98-2673-4b20-b045-6df0591e14a9
Glasper, Alan
381a920c-2ec2-40d4-a205-13869ff7c920
Wiltshire, Maureen
178d8aa6-8aab-4590-9e4e-b1ddcbaccb16
Aitken, Penelope, Glasper, Alan and Wiltshire, Maureen
(2005)
Parental satisfaction with a nurse-led emergency assessment unit.
Paediatric Nursing, 17 (9), .
(doi:10.7748/paed2005.11.17.9.31.c1013).
Abstract
Parents of children discharged from the paediatric emergency assessment unit of a large regional children’s unit were surveyed to discover their perceptions of the care experience and post discharge support. Data from 40 parents revealed that the family journey through the unit was generally positive, although not without problems. The majority of children were referred from their general practitioner, and most were seen by a paediatrician within an hour of arrival. Morning-after phone calls and 24-hour access after discharge increased family satisfaction. However, nearly a third of families reported they were not shown the facilities of the unit and just under half mentioned lack of privacy as a concern. An action plan to address these issues has been subsequently implemented and will be evaluated periodically.
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Published date: November 2005
Keywords:
children, services, patient and public involvement, ambulatory care, consumer satisfaction
Identifiers
Local EPrints ID: 18814
URI: http://eprints.soton.ac.uk/id/eprint/18814
PURE UUID: ca89cd18-7f22-4152-95a1-5950b3903d5b
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Date deposited: 31 Jan 2006
Last modified: 15 Mar 2024 06:08
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Contributors
Author:
Penelope Aitken
Author:
Alan Glasper
Author:
Maureen Wiltshire
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