Carers’ and Users’ Expectations of Services - User version (CUES-U): a new instrument to measure the experience of users of mental health services
Carers’ and Users’ Expectations of Services - User version (CUES-U): a new instrument to measure the experience of users of mental health services
Background: No existing instrument measures all or even most of the issues considered important by users of mental health services.
Aims: To develop and test a self-assessment instrument to enable users of mental health services to rate their experience across the range of domains that they consider to be important.
Method: Relevant domains were identified and a new instrument was drafted and field tested to examine its psychometric properties.
Results: The 17-item, self-rated Carers' and Users' Expectations of Services — User version (CUES—U) appears acceptable to most service users. Its items have reasonable test—retest reliability and a ‘total CUES—U score’ correlates significantly with a total score of the Health of the Nations Outcome Scales (Spearman's =0.42; P < 0.01).
Conclusions: The development and testing of CUES—U suggest that it might be feasible to apply a self-rated measure of the expectations and experience of users of mental health services.
carers' and users' expectations, services, CUES-U, measure experience, mental health users
67-72
Lelliott, P.
97b7dfaf-b3cb-4322-a7a7-59ff70bb507b
Beevor, A.
065c55bc-e3a5-4a5b-ba7f-dc44f40d6330
Hogman, G.
c51372e3-d63a-4a65-bbd7-0b2b1c2676f2
Hyslop, H.
274fe0d7-9a4e-40e8-af03-f074a721ec81
Lathlean, J.
98a74375-c265-47d2-b75b-5f0f3e14c1a9
Ward, M.
a199bc96-75b6-415c-bffe-e68e8a00b468
July 2001
Lelliott, P.
97b7dfaf-b3cb-4322-a7a7-59ff70bb507b
Beevor, A.
065c55bc-e3a5-4a5b-ba7f-dc44f40d6330
Hogman, G.
c51372e3-d63a-4a65-bbd7-0b2b1c2676f2
Hyslop, H.
274fe0d7-9a4e-40e8-af03-f074a721ec81
Lathlean, J.
98a74375-c265-47d2-b75b-5f0f3e14c1a9
Ward, M.
a199bc96-75b6-415c-bffe-e68e8a00b468
Lelliott, P., Beevor, A., Hogman, G., Hyslop, H., Lathlean, J. and Ward, M.
(2001)
Carers’ and Users’ Expectations of Services - User version (CUES-U): a new instrument to measure the experience of users of mental health services.
British Journal of Psychiatry, 179 (1), .
(doi:10.1192/bjp.179.1.67).
Abstract
Background: No existing instrument measures all or even most of the issues considered important by users of mental health services.
Aims: To develop and test a self-assessment instrument to enable users of mental health services to rate their experience across the range of domains that they consider to be important.
Method: Relevant domains were identified and a new instrument was drafted and field tested to examine its psychometric properties.
Results: The 17-item, self-rated Carers' and Users' Expectations of Services — User version (CUES—U) appears acceptable to most service users. Its items have reasonable test—retest reliability and a ‘total CUES—U score’ correlates significantly with a total score of the Health of the Nations Outcome Scales (Spearman's =0.42; P < 0.01).
Conclusions: The development and testing of CUES—U suggest that it might be feasible to apply a self-rated measure of the expectations and experience of users of mental health services.
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Published date: July 2001
Keywords:
carers' and users' expectations, services, CUES-U, measure experience, mental health users
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Local EPrints ID: 19236
URI: http://eprints.soton.ac.uk/id/eprint/19236
ISSN: 0007-1250
PURE UUID: f4551fd5-7245-42d0-b2ce-0b27f34cf080
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Date deposited: 31 Jan 2006
Last modified: 15 Mar 2024 06:13
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Author:
P. Lelliott
Author:
A. Beevor
Author:
G. Hogman
Author:
H. Hyslop
Author:
J. Lathlean
Author:
M. Ward
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