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Towards designing more effective systems by understanding user experiences

Towards designing more effective systems by understanding user experiences
Towards designing more effective systems by understanding user experiences
This thesis is about social technologies, user experiences and the problems of creative design. It is motivated by a desire to give people who are offline the access to social technologies that is currently provided via the web. There exist technologically oriented approaches to solving this problem, but their focus on technology comes at a cost of neglecting the experiential aspects which motivate the work. This focus can result in systems which are functional but unappealing to (or even unusable by) their target audiences. After describing the motivation for the work, this thesis explains the state of the art and presents an exemplar system built with a technological focus. This thesis then presents Teasing Apart, Piecing Together (TAPT), a Software Engineering design process developed to address this gap in the field of software design. TAPT enables the understanding of user experiences and scaffolds the redesign of these for new contexts. After explaining the TAPT process and how it was built, a three-phase mixed methods evaluation is described. This consists of a large-scale comparative evaluation, an expert review of the outputs of that evaluation and case studies grounded in industrial and academic practice. The results of these evaluations show that TAPT, which can be used in an agile manner, provides a strong analytical framework for understanding experiences and supports the redesign of experiences in new contexts
Hooper, Clare
0283a97f-b397-4f0e-a2b3-07be4cd92442
Hooper, Clare
0283a97f-b397-4f0e-a2b3-07be4cd92442
Millard, David
4f19bca5-80dc-4533-a101-89a5a0e3b372
Weal, Mark
e8fd30a6-c060-41c5-b388-ca52c81032a4

Hooper, Clare (2010) Towards designing more effective systems by understanding user experiences University of Southampton, Electronics and Computer Science: Web & Internet Science, Doctoral Thesis , 337pp.

Record type: Thesis (Doctoral)

Abstract

This thesis is about social technologies, user experiences and the problems of creative design. It is motivated by a desire to give people who are offline the access to social technologies that is currently provided via the web. There exist technologically oriented approaches to solving this problem, but their focus on technology comes at a cost of neglecting the experiential aspects which motivate the work. This focus can result in systems which are functional but unappealing to (or even unusable by) their target audiences. After describing the motivation for the work, this thesis explains the state of the art and presents an exemplar system built with a technological focus. This thesis then presents Teasing Apart, Piecing Together (TAPT), a Software Engineering design process developed to address this gap in the field of software design. TAPT enables the understanding of user experiences and scaffolds the redesign of these for new contexts. After explaining the TAPT process and how it was built, a three-phase mixed methods evaluation is described. This consists of a large-scale comparative evaluation, an expert review of the outputs of that evaluation and case studies grounded in industrial and academic practice. The results of these evaluations show that TAPT, which can be used in an agile manner, provides a strong analytical framework for understanding experiences and supports the redesign of experiences in new contexts

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Published date: December 2010
Organisations: University of Southampton, Web & Internet Science

Identifiers

Local EPrints ID: 194995
URI: https://eprints.soton.ac.uk/id/eprint/194995
PURE UUID: 4c094cac-6f7e-4c94-9273-78fb993b0db8
ORCID for David Millard: ORCID iD orcid.org/0000-0002-7512-2710
ORCID for Mark Weal: ORCID iD orcid.org/0000-0001-6251-8786

Catalogue record

Date deposited: 17 Aug 2011 08:30
Last modified: 18 Jul 2017 11:26

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Contributors

Author: Clare Hooper
Thesis advisor: David Millard ORCID iD
Thesis advisor: Mark Weal ORCID iD

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