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Agent-Based Business Process Management

Agent-Based Business Process Management
Agent-Based Business Process Management
This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.
Intelligent agents, Business process management, Negotiation, Information sharing.
105-130
Jennings, N. R.
ab3d94cc-247c-4545-9d1e-65873d6cdb30
Faratin, P.
a08769c5-138a-47a3-9ec9-a983bcca3ef1
Johnson, M. J.
e2751810-a704-459e-94eb-5ba9bc701104
Norman, Timothy
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O'Brien, P.
d872021e-a523-4c49-bff4-1fcb214a3c0a
Wiegand, M. E.
a6dd10eb-7cd6-498c-8550-77b03ef2bcc0
Jennings, N. R.
ab3d94cc-247c-4545-9d1e-65873d6cdb30
Faratin, P.
a08769c5-138a-47a3-9ec9-a983bcca3ef1
Johnson, M. J.
e2751810-a704-459e-94eb-5ba9bc701104
Norman, Timothy
663e522f-807c-4569-9201-dc141c8eb50d
O'Brien, P.
d872021e-a523-4c49-bff4-1fcb214a3c0a
Wiegand, M. E.
a6dd10eb-7cd6-498c-8550-77b03ef2bcc0

Jennings, N. R., Faratin, P., Johnson, M. J., Norman, Timothy, O'Brien, P. and Wiegand, M. E. (1996) Agent-Based Business Process Management. International Journal of Cooperative Information Systems, 5 (2 & 3), 105-130.

Record type: Article

Abstract

This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.

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IJCIS96.pdf - Other
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More information

Published date: 1996
Keywords: Intelligent agents, Business process management, Negotiation, Information sharing.
Organisations: Agents, Interactions & Complexity
Learn more about Agents, Interactions & Complexity research

Identifiers

Local EPrints ID: 252104
URI: http://eprints.soton.ac.uk/id/eprint/252104
PURE UUID: 867e0a21-f5b1-4e19-9c24-bb7b787a924a
ORCID for Timothy Norman: ORCID iD orcid.org/0000-0002-6387-4034

Catalogue record

Date deposited: 13 Dec 1999
Last modified: 15 Mar 2024 03:53

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Contributors

Author: N. R. Jennings
Author: P. Faratin
Author: M. J. Johnson
Author: Timothy Norman ORCID iD
Author: P. O'Brien
Author: M. E. Wiegand

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