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Agent-Based Business Process Management

Jennings, N. R., Faratin, P., Johnson, M. J., Norman, Timothy, O'Brien, P. and Wiegand, M. E. (1996) Agent-Based Business Process Management Int. Journal of Cooperative Information Systems, 5, (2 & 3), pp. 105-130.

Record type: Article


This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.

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Published date: 1996
Keywords: Intelligent agents, Business process management, Negotiation, Information sharing.
Organisations: Agents, Interactions & Complexity


Local EPrints ID: 252104
PURE UUID: 867e0a21-f5b1-4e19-9c24-bb7b787a924a
ORCID for Timothy Norman: ORCID iD

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Date deposited: 13 Dec 1999
Last modified: 18 Jul 2017 10:06

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Author: N. R. Jennings
Author: P. Faratin
Author: M. J. Johnson
Author: Timothy Norman ORCID iD
Author: P. O'Brien
Author: M. E. Wiegand

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