Agent-Based Business Process Management

Jennings, N. R., Faratin, P., Johnson, M. J., Norman, Timothy, O'Brien, P. and Wiegand, M. E. (1996) Agent-Based Business Process Management Int. Journal of Cooperative Information Systems, 5, (2 & 3), pp. 105-130.


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This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.

Item Type: Article
Keywords: Intelligent agents, Business process management, Negotiation, Information sharing.
Organisations: Agents, Interactions & Complexity
ePrint ID: 252104
Date :
Date Event
Date Deposited: 13 Dec 1999
Last Modified: 17 Apr 2017 23:37
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