Using Intelligent Agents to Manage Business Processes
Using Intelligent Agents to Manage Business Processes
This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT business process of providing a customer quote for network services.
345-360
Jennings, N. R.
ab3d94cc-247c-4545-9d1e-65873d6cdb30
Faratin, P.
a08769c5-138a-47a3-9ec9-a983bcca3ef1
Johnson, M. J.
e2751810-a704-459e-94eb-5ba9bc701104
O'Brien, P.
d872021e-a523-4c49-bff4-1fcb214a3c0a
Wiegand, M. E.
a6dd10eb-7cd6-498c-8550-77b03ef2bcc0
1996
Jennings, N. R.
ab3d94cc-247c-4545-9d1e-65873d6cdb30
Faratin, P.
a08769c5-138a-47a3-9ec9-a983bcca3ef1
Johnson, M. J.
e2751810-a704-459e-94eb-5ba9bc701104
O'Brien, P.
d872021e-a523-4c49-bff4-1fcb214a3c0a
Wiegand, M. E.
a6dd10eb-7cd6-498c-8550-77b03ef2bcc0
Jennings, N. R., Faratin, P., Johnson, M. J., O'Brien, P. and Wiegand, M. E.
(1996)
Using Intelligent Agents to Manage Business Processes.
1st Int. Conf. on The Practical Application of Intelligent Agents and Multi-Agent Technology, London, United Kingdom.
.
Record type:
Conference or Workshop Item
(Paper)
Abstract
This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT business process of providing a customer quote for network services.
More information
Published date: 1996
Venue - Dates:
1st Int. Conf. on The Practical Application of Intelligent Agents and Multi-Agent Technology, London, United Kingdom, 1996-01-01
Organisations:
Agents, Interactions & Complexity
Identifiers
Local EPrints ID: 252150
URI: http://eprints.soton.ac.uk/id/eprint/252150
PURE UUID: 77159761-faa1-42c9-8742-3dde6e3fe885
Catalogue record
Date deposited: 03 Dec 2002
Last modified: 14 Mar 2024 05:17
Export record
Contributors
Author:
N. R. Jennings
Author:
P. Faratin
Author:
M. J. Johnson
Author:
P. O'Brien
Author:
M. E. Wiegand
Download statistics
Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.
View more statistics