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Using Intelligent Agents to Manage Business Processes

Using Intelligent Agents to Manage Business Processes
Using Intelligent Agents to Manage Business Processes
This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT business process of providing a customer quote for network services.
345-360
Jennings, N. R.
ab3d94cc-247c-4545-9d1e-65873d6cdb30
Faratin, P.
a08769c5-138a-47a3-9ec9-a983bcca3ef1
Johnson, M. J.
e2751810-a704-459e-94eb-5ba9bc701104
O'Brien, P.
d872021e-a523-4c49-bff4-1fcb214a3c0a
Wiegand, M. E.
a6dd10eb-7cd6-498c-8550-77b03ef2bcc0
Jennings, N. R.
ab3d94cc-247c-4545-9d1e-65873d6cdb30
Faratin, P.
a08769c5-138a-47a3-9ec9-a983bcca3ef1
Johnson, M. J.
e2751810-a704-459e-94eb-5ba9bc701104
O'Brien, P.
d872021e-a523-4c49-bff4-1fcb214a3c0a
Wiegand, M. E.
a6dd10eb-7cd6-498c-8550-77b03ef2bcc0

Jennings, N. R., Faratin, P., Johnson, M. J., O'Brien, P. and Wiegand, M. E. (1996) Using Intelligent Agents to Manage Business Processes. 1st Int. Conf. on The Practical Application of Intelligent Agents and Multi-Agent Technology, United Kingdom. pp. 345-360 .

Record type: Conference or Workshop Item (Paper)

Abstract

This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT business process of providing a customer quote for network services.

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Published date: 1996
Venue - Dates: 1st Int. Conf. on The Practical Application of Intelligent Agents and Multi-Agent Technology, United Kingdom, 1996-01-01
Organisations: Agents, Interactions & Complexity

Identifiers

Local EPrints ID: 252150
URI: https://eprints.soton.ac.uk/id/eprint/252150
PURE UUID: 77159761-faa1-42c9-8742-3dde6e3fe885

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Date deposited: 03 Dec 2002
Last modified: 18 Jul 2017 10:05

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