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Open Hypermedia for Product Support

Wills, Gary, Sim, Yee-Wai, Crowder, Richard and Hall, Wendy (2002) Open Hypermedia for Product Support International Journal of Systems Science, 33, (6), pp. 421-432.

Record type: Article


As industrial systems become increasingly more complex, the maintenance and operating information increases both in volume and complexity. With the current pressures on manufacturing, the management of information resources has become a critical issue. In particular ensuring that personnel can access current information quickly and effectively when undertaking a specific task. This paper discusses some of the issues involved in, and the benefits of using, open hypermedia to manage and deliver a diverse range of information. While the paper concentrates on the problems specifically associated with manufacturing organisations, the problems are generic across other business sectors, such as healthcare, defence and finance. The open hypermedia approach to information management and delivery allows a multimedia resource base to be used for a range of applications, and permits a user to have controlled access to the required information, in an easily accessible and structured manner. Recent advancement in hypermedia also permits just-in-time support in the most appropriate format for all users. Our approach is illustrated by the discussion of a case study in which an open hypermedia system delivers maintenance and process information to factory floor users, to support the maintenance and operation of a very large manufacturing cell.

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Published date: 2002
Keywords: Industrial strength hypermedia, knowledge management, information systems.
Organisations: Agents, Interactions & Complexity, Electronic & Software Systems


Local EPrints ID: 256718
ISSN: 0020-7721
PURE UUID: d842fdb9-abc2-4aa1-8e6c-0aca7b8357af
ORCID for Gary Wills: ORCID iD
ORCID for Wendy Hall: ORCID iD

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Date deposited: 08 Aug 2002
Last modified: 18 Jul 2017 09:44

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Author: Gary Wills ORCID iD
Author: Yee-Wai Sim
Author: Richard Crowder
Author: Wendy Hall ORCID iD

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