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An Agent Based Approach to Finding Expertise

An Agent Based Approach to Finding Expertise
An Agent Based Approach to Finding Expertise
In many organisations people need to locate colleagues with knowledge and information to resolve a problem. Computer based systems that assist users with finding such expertise are increasingly important to organizations and scientific communities. In this paper we discuss the development of an agent based expertise finder (EF) suitable for use within an academic research environment. A key feature of this work is that the EF returns both recommended contacts and supporting documentation. The EF bases its results on information held within the organisation, for example publications, human resource records and not on CVs or user maintained records. The recommendations are presented to the user with due regard to the social context, and are supported by the documents used to make the recommendation. The technology used allows the development of distributed, interchangeable agents that use realtime data to find expertise. It is our intention to use this approach within manufacturing and other knowledge intensive organisations.
3-540-00314-2
179-188
Crowder, Richard
ddeb646d-cc9e-487b-bd84-e1726d3ac023
Hughes, Gareth
281f0201-fc7e-40f3-8c11-5fb3b2cfccca
Hall, Wendy
11f7f8db-854c-4481-b1ae-721a51d8790c
Karagiannis, Dimitris
8a5d803e-5c35-4fa5-b5ad-04b263d750ea
Reimer, Ulrich
e293d3bd-fd13-438a-aa98-1f68fc86276b
Crowder, Richard
ddeb646d-cc9e-487b-bd84-e1726d3ac023
Hughes, Gareth
281f0201-fc7e-40f3-8c11-5fb3b2cfccca
Hall, Wendy
11f7f8db-854c-4481-b1ae-721a51d8790c
Karagiannis, Dimitris
8a5d803e-5c35-4fa5-b5ad-04b263d750ea
Reimer, Ulrich
e293d3bd-fd13-438a-aa98-1f68fc86276b

Crowder, Richard, Hughes, Gareth and Hall, Wendy (2002) An Agent Based Approach to Finding Expertise. Karagiannis, Dimitris and Reimer, Ulrich (eds.) At Fourth International Conference on Practical Aspects of Knowledge Management Fourth International Conference on Practical Aspects of Knowledge Management, Austria. 02 - 03 Dec 2002. pp. 179-188.

Record type: Conference or Workshop Item (Other)

Abstract

In many organisations people need to locate colleagues with knowledge and information to resolve a problem. Computer based systems that assist users with finding such expertise are increasingly important to organizations and scientific communities. In this paper we discuss the development of an agent based expertise finder (EF) suitable for use within an academic research environment. A key feature of this work is that the EF returns both recommended contacts and supporting documentation. The EF bases its results on information held within the organisation, for example publications, human resource records and not on CVs or user maintained records. The recommendations are presented to the user with due regard to the social context, and are supported by the documents used to make the recommendation. The technology used allows the development of distributed, interchangeable agents that use realtime data to find expertise. It is our intention to use this approach within manufacturing and other knowledge intensive organisations.

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More information

Published date: 2002
Additional Information: Event Dates: 2 - 3 December 2002
Venue - Dates: Fourth International Conference on Practical Aspects of Knowledge Management, Austria, 2002-12-02 - 2002-12-03
Organisations: Web & Internet Science, Agents, Interactions & Complexity

Identifiers

Local EPrints ID: 257352
URI: https://eprints.soton.ac.uk/id/eprint/257352
ISBN: 3-540-00314-2
PURE UUID: 88564a44-f556-42db-92c1-ec78e82eae4a
ORCID for Wendy Hall: ORCID iD orcid.org/0000-0003-4327-7811

Catalogue record

Date deposited: 25 Jun 2003
Last modified: 06 Jun 2018 13:19

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Contributors

Author: Richard Crowder
Author: Gareth Hughes
Author: Wendy Hall ORCID iD
Editor: Dimitris Karagiannis
Editor: Ulrich Reimer

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