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Evaluation of a hypermedia maintenance support application

Crowder, Richard, Wills, Gary and Hall, Wendy (2003) Evaluation of a hypermedia maintenance support application Computers in Industry, 51, (3), pp. 327-344.

Record type: Article


A large hypermedia application has been developed to demonstrate the concept of factory wide hypermedia to support the maintenance of a major process line. As part of its development cycle, the performance of the software and its acceptance by the user community has been fully evaluated. The evaluation method considered in this paper focuses on the subjective opinion of the users and measured the ease with which users could retrieve the information required to perform specific tasks, and is considered suitable for other large industrial hypermedia applications. This research draws together standard evaluation techniques into a methodology for evaluating an industrial strength hypermedia application. The trials undertaken showed that the users were able to find the identical information in approximately a third of the time when using the hypermedia system, over a paper-based system, which equate to a significant cost savings during unscheduled maintenance periods.

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Published date: August 2003
Keywords: User evaluation, Open hypermedia, User interface, Manufacturing
Organisations: Agents, Interactions & Complexity, Electronic & Software Systems


Local EPrints ID: 258040
PURE UUID: 356f4eab-112c-4222-9682-32c54b257b90
ORCID for Gary Wills: ORCID iD
ORCID for Wendy Hall: ORCID iD

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Date deposited: 28 Aug 2003
Last modified: 18 Jul 2017 09:34

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