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Experiences in designing highly adaptable expertise finder systems

Experiences in designing highly adaptable expertise finder systems
Experiences in designing highly adaptable expertise finder systems
A strategy or method for identifying an expert is at the core of any Expertise Finder system. The strategy used must reflect the social requirements of the organisation and its assets, culture and technology. An Expertise Finder strategy must attempt to emulate the steps a member of that organisation would do to find the answer to their questions. Our collaboration with a large manufacturing enterprise has helped us evolve an approach to building Expertise Finder systems. Our approach contains the required flexibility to cope with the mix of technological, social and legacy factors that make each deployment of an Expertise Finder system very different to any other. The component based design allows a deployer to customise the basic system to utilise their relevant technical resources and then to build a unique strategy algorithm to produce a valid set of recommendations. The design produces challenging questions of how to produce a procedure for designing, deploying and evaluating the Expertise Finder strategy. This paper discusses the evolution of this design strategy and summarises our experiences to date.
0791836983
Hughes, Gareth
281f0201-fc7e-40f3-8c11-5fb3b2cfccca
Crowder, Richard
ddeb646d-cc9e-487b-bd84-e1726d3ac023
Hughes, Gareth
281f0201-fc7e-40f3-8c11-5fb3b2cfccca
Crowder, Richard
ddeb646d-cc9e-487b-bd84-e1726d3ac023

Hughes, Gareth and Crowder, Richard (2003) Experiences in designing highly adaptable expertise finder systems. At Design Engineering Technical Conferences and Computers and Information in Emgineering Design Engineering Technical Conferences and Computers and Information in Emgineering. 02 - 06 Sep 2003.

Record type: Conference or Workshop Item (Paper)

Abstract

A strategy or method for identifying an expert is at the core of any Expertise Finder system. The strategy used must reflect the social requirements of the organisation and its assets, culture and technology. An Expertise Finder strategy must attempt to emulate the steps a member of that organisation would do to find the answer to their questions. Our collaboration with a large manufacturing enterprise has helped us evolve an approach to building Expertise Finder systems. Our approach contains the required flexibility to cope with the mix of technological, social and legacy factors that make each deployment of an Expertise Finder system very different to any other. The component based design allows a deployer to customise the basic system to utilise their relevant technical resources and then to build a unique strategy algorithm to produce a valid set of recommendations. The design produces challenging questions of how to produce a procedure for designing, deploying and evaluating the Expertise Finder strategy. This paper discusses the evolution of this design strategy and summarises our experiences to date.

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More information

Published date: 2003
Additional Information: Proceeding on CDROM Event Dates: 2-6 September
Venue - Dates: Design Engineering Technical Conferences and Computers and Information in Emgineering, 2003-09-02 - 2003-09-06
Organisations: Agents, Interactions & Complexity

Identifiers

Local EPrints ID: 258206
URI: https://eprints.soton.ac.uk/id/eprint/258206
ISBN: 0791836983
PURE UUID: c05ffb0a-31e1-4ce0-bc7d-c028eb1e7ad9

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Date deposited: 18 Oct 2003
Last modified: 18 Jul 2017 09:34

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Contributors

Author: Gareth Hughes
Author: Richard Crowder

University divisions

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