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The implementation of electronic services: planned or organic growth?

The implementation of electronic services: planned or organic growth?
The implementation of electronic services: planned or organic growth?
The literature on innovation suggests that projects are successful when rigorous project management is mixed judiciously with 'organic' development. This paper argues that organic growth can play a substantial role in the implementation of electronic services in healthcare settings. Evidence for organic growth is presented, based on a study of email use. Methods are presented for investigating email use in health service settings in the National Health Service (NHS) in Bradford, England. Geographical information systems (GIS) outputs and social network analyses are presented. The results demonstrate a fivefold increase in the use of email over a 13-month period, which is shown to be largely independent of the growth in the number of organisations using the network. They also demonstrate a marked increase in the complexity of the patterns of email use over the period.
187-194
Cole, John
107f4e61-219f-44e2-b2d8-64ef24dccb53
College, M
5d379e7d-b6b2-43d7-9427-29f27149a1e7
Megaw, T
30190781-67fe-414c-9873-f81d8c664eef
Powis, M
d6740180-0c94-4f96-925e-72694f1209a7
Bullock, Seth
2ad576e4-56b8-4f31-84e0-51bd0b7a1cd3
Keen, Justin
6b66893f-01e7-48d2-9089-b831871f3c13
Cole, John
107f4e61-219f-44e2-b2d8-64ef24dccb53
College, M
5d379e7d-b6b2-43d7-9427-29f27149a1e7
Megaw, T
30190781-67fe-414c-9873-f81d8c664eef
Powis, M
d6740180-0c94-4f96-925e-72694f1209a7
Bullock, Seth
2ad576e4-56b8-4f31-84e0-51bd0b7a1cd3
Keen, Justin
6b66893f-01e7-48d2-9089-b831871f3c13

Cole, John, College, M, Megaw, T, Powis, M, Bullock, Seth and Keen, Justin (2005) The implementation of electronic services: planned or organic growth? Informatics in Primary Care, 13 (3), 187-194.

Record type: Article

Abstract

The literature on innovation suggests that projects are successful when rigorous project management is mixed judiciously with 'organic' development. This paper argues that organic growth can play a substantial role in the implementation of electronic services in healthcare settings. Evidence for organic growth is presented, based on a study of email use. Methods are presented for investigating email use in health service settings in the National Health Service (NHS) in Bradford, England. Geographical information systems (GIS) outputs and social network analyses are presented. The results demonstrate a fivefold increase in the use of email over a 13-month period, which is shown to be largely independent of the growth in the number of organisations using the network. They also demonstrate a marked increase in the complexity of the patterns of email use over the period.

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More information

Published date: 2005
Organisations: Agents, Interactions & Complexity

Identifiers

Local EPrints ID: 261608
URI: http://eprints.soton.ac.uk/id/eprint/261608
PURE UUID: 5a3caa8e-3110-4ffc-8000-4c8b4077aa37

Catalogue record

Date deposited: 29 Nov 2005
Last modified: 16 Jul 2019 22:47

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Contributors

Author: John Cole
Author: M College
Author: T Megaw
Author: M Powis
Author: Seth Bullock
Author: Justin Keen

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