The University of Southampton
University of Southampton Institutional Repository

The role and effectiveness of e-learning: key issues in an industrial context

Chang, Victor, (2003) The role and effectiveness of e-learning: key issues in an industrial context Chang, Victor (ed.) At The First International Conference in the United Nations Information Society, 8-10 December 2003, Switzerland. 08 - 10 Dec 2003.

Record type: Conference or Workshop Item (Paper)


This paper identifies the current role and effectiveness of e-learning and its key issues in an industrial context. The first objective is to identify the role of e-learning, particularly in staff training and executive education, where e-learning (online, computer-based or videoconferencing learning) has made significant impacts and contributions to several organisations such as the Royal Bank of Scotland, Cisco and Cap Gemini Earnst Young. With e-learning, staff train-ing and executive education provides more benefits and better efficiency than traditional means. The second objective of this research is to understand the effectiveness of e-learning. This can be classified into two key issues: (1) methods of e-learning implementations; and (2) factors influencing effective and ineffective e-learning implementations. One learning point from (1) is that centralized e-learning implementations may prevail for big organizations. How-ever, more organizations adopt decentralized e-learning implementations due to various reasons, which will be dis-cussed in this paper. From the research results, a proposed way is to retain the decentralized way. The second learning point is about interactive learning (IL), the combination of both e-learning and face-to-face learning. IL has been making contributions to several organizations, including the increase in motivation, learning interests and also effi-ciency. The popular issues about IL are (a) how to mini-mize the disadvantages of IL and (b) the degree of interac-tivity for maximizing learning efficiency. One learning point from (2) is to analyze the factors influ-encing effective and ineffective implementations, which reflect the different focuses between industrialists and aca-demics. In terms of effective e-learning implementations, factors identified by both groups can map to particular cases in industry. In contrast, factors causing ineffective implementations rely more on primary source data. In or-der to find out these factors and analyze the rationale be-hind, case studies and interviews were used as research methodology that matched the objective of the research.

PDF victor_chang_elearning_paper1b.pdf - Other
Download (466kB)

More information

Published date: 2003
Additional Information: Commentary On: One of the most quality papers Event Dates: 8 December - 10 Decmber 2003
Venue - Dates: The First International Conference in the United Nations Information Society, 8-10 December 2003, Switzerland, 2003-12-08 - 2003-12-10
Keywords: e-Learning, Interactive Learning, staff training, executive education
Organisations: Electronics & Computer Science


Local EPrints ID: 261971
PURE UUID: 2d17397a-6756-40c0-b568-5f9b45a4bfbf

Catalogue record

Date deposited: 14 Feb 2006
Last modified: 18 Jul 2017 08:56

Export record


Author: Victor Chang
Editor: Victor Chang

University divisions

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton:

ePrints Soton supports OAI 2.0 with a base URL of

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.