Knowledge Management for a Large Service-Oriented Corporation


Wong, Sylvia C, Crowder, Richard M, Shadbolt, Nigel R and Wills, Gary B, (2006) Knowledge Management for a Large Service-Oriented Corporation Reimer, Ulrich and Karagiannis, Dimitris (eds.) At Practical Aspects of Knowledge Management (PAKM), Austria. 30 Nov - 01 Dec 2006. , pp. 326-337. (doi:10.1007/11944935_29).

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Description/Abstract

The design and maintenance of complex engineering systems such as a jet engine generates a significant amount of documentation. Increasingly, aerospace manufacturers are shifting their focus from selling products to providing services. As a result, when designing new products, engineers must increasingly consider the engine's complete life-cycle as part of the design process. To identify possible areas of concern, engineers must obtain knowledge gained from the entire life of similar engines. However, because of the size and distributed nature of the company's operation, engineers often do not have access to front-line maintenance data. In addition, the large number of documents accrued makes it impossible for them to be examined thoroughly. This paper presents a prototype knowledge-based document repository for such an application. It searches and analyzes distributed document resources, and provides engineers with a summary view of the underlying knowledge. The aim is to allow engineers to incorporate maintenance issues into the initial design. Unlike existing document repositories and digital libraries, our approach is knowledge-based, where users browse summary reports instead of following suggested links. To test the validity of our proposed architecture, we have developed and deployed a working prototype.

Item Type: Conference or Workshop Item (Paper)
Digital Object Identifier (DOI): doi:10.1007/11944935_29
Additional Information: Event Dates: 30 November - 1 December
Venue - Dates: Practical Aspects of Knowledge Management (PAKM), Austria, 2006-11-30 - 2006-12-01
Organisations: Web & Internet Science, Agents, Interactions & Complexity, Electronic & Software Systems
ePrint ID: 263016
Date :
Date Event
2006Published
Date Deposited: 26 Sep 2006
Last Modified: 17 Apr 2017 21:33
Further Information:Google Scholar
URI: http://eprints.soton.ac.uk/id/eprint/263016

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