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Knowledge Management for a Large Service-Oriented Corporation

Wong, Sylvia C, Crowder, Richard M, Shadbolt, Nigel R and Wills, Gary B, (2006) Knowledge Management for a Large Service-Oriented Corporation Reimer, Ulrich and Karagiannis, Dimitris (eds.) At Practical Aspects of Knowledge Management (PAKM), Austria. 30 Nov - 01 Dec 2006. , pp. 326-337. (doi:10.1007/11944935_29).

Record type: Conference or Workshop Item (Paper)


The design and maintenance of complex engineering systems such as a jet engine generates a significant amount of documentation. Increasingly, aerospace manufacturers are shifting their focus from selling products to providing services. As a result, when designing new products, engineers must increasingly consider the engine's complete life-cycle as part of the design process. To identify possible areas of concern, engineers must obtain knowledge gained from the entire life of similar engines. However, because of the size and distributed nature of the company's operation, engineers often do not have access to front-line maintenance data. In addition, the large number of documents accrued makes it impossible for them to be examined thoroughly. This paper presents a prototype knowledge-based document repository for such an application. It searches and analyzes distributed document resources, and provides engineers with a summary view of the underlying knowledge. The aim is to allow engineers to incorporate maintenance issues into the initial design. Unlike existing document repositories and digital libraries, our approach is knowledge-based, where users browse summary reports instead of following suggested links. To test the validity of our proposed architecture, we have developed and deployed a working prototype.

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Published date: 2006
Additional Information: Event Dates: 30 November - 1 December
Venue - Dates: Practical Aspects of Knowledge Management (PAKM), Austria, 2006-11-30 - 2006-12-01
Organisations: Web & Internet Science, Agents, Interactions & Complexity, Electronic & Software Systems


Local EPrints ID: 263016
ISBN: 978-3-540-49998-5
PURE UUID: 15d6131b-33c5-4e31-8a51-a144f523873d
ORCID for Gary B Wills: ORCID iD

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Date deposited: 26 Sep 2006
Last modified: 18 Jul 2017 08:45

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Author: Sylvia C Wong
Author: Richard M Crowder
Author: Gary B Wills ORCID iD
Editor: Ulrich Reimer
Editor: Dimitris Karagiannis

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