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Bipartite electronic SLA as a business framework to support cross-organization load management of real-time online applications

Bipartite electronic SLA as a business framework to support cross-organization load management of real-time online applications
Bipartite electronic SLA as a business framework to support cross-organization load management of real-time online applications
Online applications such as games and e-learning applications fall within the broader category of real-time online interactive applications (ROIA), a new class of ‘killer’ application for the Grid that is being investigated in the edutain@grid project. The two case studies in edutain@grid are an online game and an e-learning training application. We present a novel Grid-based business framework that makes use of bipartite service level agreements (SLAs) and dynamic invoice models to model complex business relationships in a massively scalable and flexible way. We support cross-organization load management at the business level, through zone migration. For evaluation we look at existing and extended value chains, the quality of service (QoS) metrics measured and the dynamic invoice models that support this work. We examine the causal links from customer quality of experience (QoE) and service provider quality of business (QoBiz) through to measured quality of service. Finally we discuss a shared reward business ecosystem and suggest how extended service level agreements and invoice models can support this.
Middleton, S.E.
404b62ba-d77e-476b-9775-32645b04473f
Surridge, M.
3bd360fa-1962-4992-bb16-12fc4dd7d9a9
Nasser, B.I.
d601c873-8295-44e3-a4e1-d363a26ee086
Yang, X
39b29ba1-19cd-4141-8345-74bae35dd48b
Middleton, S.E.
404b62ba-d77e-476b-9775-32645b04473f
Surridge, M.
3bd360fa-1962-4992-bb16-12fc4dd7d9a9
Nasser, B.I.
d601c873-8295-44e3-a4e1-d363a26ee086
Yang, X
39b29ba1-19cd-4141-8345-74bae35dd48b

Middleton, S.E., Surridge, M., Nasser, B.I. and Yang, X (2009) Bipartite electronic SLA as a business framework to support cross-organization load management of real-time online applications. Real Time Online Interactive Applications on the Grid (ROIA 2009), Europar 2009.

Record type: Conference or Workshop Item (Paper)

Abstract

Online applications such as games and e-learning applications fall within the broader category of real-time online interactive applications (ROIA), a new class of ‘killer’ application for the Grid that is being investigated in the edutain@grid project. The two case studies in edutain@grid are an online game and an e-learning training application. We present a novel Grid-based business framework that makes use of bipartite service level agreements (SLAs) and dynamic invoice models to model complex business relationships in a massively scalable and flexible way. We support cross-organization load management at the business level, through zone migration. For evaluation we look at existing and extended value chains, the quality of service (QoS) metrics measured and the dynamic invoice models that support this work. We examine the causal links from customer quality of experience (QoE) and service provider quality of business (QoBiz) through to measured quality of service. Finally we discuss a shared reward business ecosystem and suggest how extended service level agreements and invoice models can support this.

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More information

Published date: August 2009
Additional Information: Event Dates: August 2009
Venue - Dates: Real Time Online Interactive Applications on the Grid (ROIA 2009), Europar 2009, 2009-08-01
Organisations: Electronics & Computer Science, IT Innovation

Identifiers

Local EPrints ID: 268527
URI: https://eprints.soton.ac.uk/id/eprint/268527
PURE UUID: 759449e8-2e40-404c-9415-ec19b2b908e5
ORCID for S.E. Middleton: ORCID iD orcid.org/0000-0001-8305-8176

Catalogue record

Date deposited: 19 Feb 2010 15:59
Last modified: 06 Jun 2018 12:51

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