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Aiken, Linda, Sermeus, Walter, Van den Heede, Koen, Sloane, Douglas M., Busse, Reinhard, McKee, Martin, Bruyneel, Luk, Rafferty, Anne, Griffiths, Peter, Tishelman, Carol, Moreno-Casbas, Maria Teresa, Scott, Anne, Brzostek, Tomasz, Schwendimann, Rene, Schoonhoven, Lisette, Zikos, Dimitris, Strømseng Sjetne, Ingeborg, Smith, Herb and Kutney-Lee, Ann (2012) Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. British Medical Journal, 44 (e1717), 1-14. (doi:10.1136/bmj.e1717).