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Complaint reduction in the Tasmania Police

Complaint reduction in the Tasmania Police
Complaint reduction in the Tasmania Police
This article examines a case study of Tasmania Police to explore strategies for complaint reduction. The study uses quantitative complaints data and qualitative interviews to examine a 15-year period from 1994/1995 to 2008/2009. During this time, complaints against Tasmania Police reduced substantially. Most significantly, public ‘complaints against police’ dropped by nearly 77% from a peak of 162 in 1996/1997 to 38 in 2008/2009. Data show that repeat complaints against individual officers were reduced, as were numbers of assault and excessive force allegations. Initiatives that were implemented during the period that appear to impact on complaint numbers include complaint profiling and training, and improved complaint handling. These and other initiatives are considered in light of the data patterns and lessons for other jurisdictions are discussed.
complaints, complaint reduction, police misconduct
1043-9463
426-447
Porter, Louise E.
069e9145-f489-4fb0-bb66-e25f650bbe4e
Prenzler, Tim
605bd7db-aa2b-45ea-a33a-b920c9177d70
Fleming, Jenny
61449384-ccab-40b3-b494-0852c956ca19
Porter, Louise E.
069e9145-f489-4fb0-bb66-e25f650bbe4e
Prenzler, Tim
605bd7db-aa2b-45ea-a33a-b920c9177d70
Fleming, Jenny
61449384-ccab-40b3-b494-0852c956ca19

Porter, Louise E., Prenzler, Tim and Fleming, Jenny (2012) Complaint reduction in the Tasmania Police. Policing and Society, 22 (4), 426-447. (doi:10.1080/10439463.2011.641548).

Record type: Article

Abstract

This article examines a case study of Tasmania Police to explore strategies for complaint reduction. The study uses quantitative complaints data and qualitative interviews to examine a 15-year period from 1994/1995 to 2008/2009. During this time, complaints against Tasmania Police reduced substantially. Most significantly, public ‘complaints against police’ dropped by nearly 77% from a peak of 162 in 1996/1997 to 38 in 2008/2009. Data show that repeat complaints against individual officers were reduced, as were numbers of assault and excessive force allegations. Initiatives that were implemented during the period that appear to impact on complaint numbers include complaint profiling and training, and improved complaint handling. These and other initiatives are considered in light of the data patterns and lessons for other jurisdictions are discussed.

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More information

e-pub ahead of print date: 7 December 2011
Published date: 2012
Keywords: complaints, complaint reduction, police misconduct
Organisations: Social Sciences

Identifiers

Local EPrints ID: 338235
URI: https://eprints.soton.ac.uk/id/eprint/338235
ISSN: 1043-9463
PURE UUID: 42947f7f-55ee-487d-8e0e-5000d3018309
ORCID for Jenny Fleming: ORCID iD orcid.org/0000-0002-7913-3345

Catalogue record

Date deposited: 11 May 2012 09:01
Last modified: 26 Nov 2019 01:38

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Contributors

Author: Louise E. Porter
Author: Tim Prenzler
Author: Jenny Fleming ORCID iD

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