Performance management in Australian police organisations
Performance management in Australian police organisations
This article looks at organizational performance measurement in Australia. It provides an overview of some of the strengths and weaknesses of numerical performance measurement in Australian states and territories. In discussing the benefits and limitations of performance measurement generally, the article looks specifically at Operational Performance Reviews. The article argues that the complexity of police work should be measured through a combination of product and process measurement in order to obtain a strong and accurate picture of an organization's achievements. The article acknowledges some of the recent attempts to capture some of the less tangible aspects of police work. It is suggested that while performance measurement can be a purposeful learning tool for police organizations, it can also constrain innovation and lead to mechanistic responses.
322-330
Fleming, Jenny
61449384-ccab-40b3-b494-0852c956ca19
Scott, Ann
db26658d-9ccc-4934-aa14-b94052899540
September 2008
Fleming, Jenny
61449384-ccab-40b3-b494-0852c956ca19
Scott, Ann
db26658d-9ccc-4934-aa14-b94052899540
Fleming, Jenny and Scott, Ann
(2008)
Performance management in Australian police organisations.
Policing, 2 (3), .
(doi:10.1093/police/pan038).
Abstract
This article looks at organizational performance measurement in Australia. It provides an overview of some of the strengths and weaknesses of numerical performance measurement in Australian states and territories. In discussing the benefits and limitations of performance measurement generally, the article looks specifically at Operational Performance Reviews. The article argues that the complexity of police work should be measured through a combination of product and process measurement in order to obtain a strong and accurate picture of an organization's achievements. The article acknowledges some of the recent attempts to capture some of the less tangible aspects of police work. It is suggested that while performance measurement can be a purposeful learning tool for police organizations, it can also constrain innovation and lead to mechanistic responses.
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Published date: September 2008
Organisations:
Social Sciences
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Local EPrints ID: 338255
URI: http://eprints.soton.ac.uk/id/eprint/338255
ISSN: 1752-4512
PURE UUID: 7b2df9e3-2390-456b-ad8b-d3bebf1fec91
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Date deposited: 11 May 2012 10:34
Last modified: 15 Mar 2024 03:41
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Author:
Ann Scott
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