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Mobile instant messaging used to provide support and advice to South African youth

Mobile instant messaging used to provide support and advice to South African youth
Mobile instant messaging used to provide support and advice to South African youth
Drug Advice Support (DAS), via mobile instant messaging originated in RLabs, South Africa. The question in this research was could DAS be scaled up in different geographical and ethnic areas in Cape Town? An investigation using mixed methods and triangulation of data sources compared performance and outcomes over five areas.. Results showed that calls were classified into relationship, sex information and drug advice, There are statistical differences in outcomes across the five areas, It was discovered that some calls required intervention by statutory agencies. The research demonstrated that DAS can be used beyond RLabs if proper pre requisites and training are put in place.
mobile instant messaging, m-health call centres, community informatics, Mxit, RLabs, mixed methods triangulation
1947-3419
Parker, Marlon
bfeb884b-e228-478a-8434-d36af4cc54f4
Wills, Julia
c92fd23c-72e2-4cfe-97c0-64d2fda22aba
Aanhuizen, Lucille
d34848d3-d56a-4764-b323-c9dc69479e2c
Gilbert, Lester
a593729a-9941-4b0a-bb10-1be61673b741
Wills, Gary
3a594558-6921-4e82-8098-38cd8d4e8aa0
Parker, Marlon
bfeb884b-e228-478a-8434-d36af4cc54f4
Wills, Julia
c92fd23c-72e2-4cfe-97c0-64d2fda22aba
Aanhuizen, Lucille
d34848d3-d56a-4764-b323-c9dc69479e2c
Gilbert, Lester
a593729a-9941-4b0a-bb10-1be61673b741
Wills, Gary
3a594558-6921-4e82-8098-38cd8d4e8aa0

Parker, Marlon, Wills, Julia, Aanhuizen, Lucille, Gilbert, Lester and Wills, Gary (2012) Mobile instant messaging used to provide support and advice to South African youth. International Journal of ICT Research and Development in Africa (IJICTRDA), 3 (2).

Record type: Article

Abstract

Drug Advice Support (DAS), via mobile instant messaging originated in RLabs, South Africa. The question in this research was could DAS be scaled up in different geographical and ethnic areas in Cape Town? An investigation using mixed methods and triangulation of data sources compared performance and outcomes over five areas.. Results showed that calls were classified into relationship, sex information and drug advice, There are statistical differences in outcomes across the five areas, It was discovered that some calls required intervention by statutory agencies. The research demonstrated that DAS can be used beyond RLabs if proper pre requisites and training are put in place.

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More information

Published date: July 2012
Keywords: mobile instant messaging, m-health call centres, community informatics, Mxit, RLabs, mixed methods triangulation
Organisations: Electronic & Software Systems

Identifiers

Local EPrints ID: 339006
URI: http://eprints.soton.ac.uk/id/eprint/339006
ISSN: 1947-3419
PURE UUID: 9c29a3b5-7c9d-42bd-8012-41ccef72a737
ORCID for Gary Wills: ORCID iD orcid.org/0000-0001-5771-4088

Catalogue record

Date deposited: 19 May 2012 13:02
Last modified: 11 Dec 2021 03:11

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Contributors

Author: Marlon Parker
Author: Julia Wills
Author: Lucille Aanhuizen
Author: Lester Gilbert
Author: Gary Wills ORCID iD

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