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Mobile instant messaging used to provide support and advice to South African youth

Parker, Marlon, Wills, Julia, Aanhuizen, Lucille, Gilbert, Lester and Wills, Gary (2012) Mobile instant messaging used to provide support and advice to South African youth International Journal of ICT Research and Development in Africa (IJICTRDA), 3, (2)

Record type: Article


Drug Advice Support (DAS), via mobile instant messaging originated in RLabs, South Africa. The question in this research was could DAS be scaled up in different geographical and ethnic areas in Cape Town? An investigation using mixed methods and triangulation of data sources compared performance and outcomes over five areas.. Results showed that calls were classified into relationship, sex information and drug advice, There are statistical differences in outcomes across the five areas, It was discovered that some calls required intervention by statutory agencies. The research demonstrated that DAS can be used beyond RLabs if proper pre requisites and training are put in place.

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Published date: July 2012
Keywords: mobile instant messaging, m-health call centres, community informatics, Mxit, RLabs, mixed methods triangulation
Organisations: Electronic & Software Systems


Local EPrints ID: 339006
ISSN: 1947-3419
PURE UUID: 9c29a3b5-7c9d-42bd-8012-41ccef72a737
ORCID for Gary Wills: ORCID iD

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Date deposited: 19 May 2012 13:02
Last modified: 18 Jul 2017 05:55

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Author: Marlon Parker
Author: Julia Wills
Author: Lucille Aanhuizen
Author: Lester Gilbert
Author: Gary Wills ORCID iD

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