Ojiako, Udechukwu, Maguire, Stuart and Chipulu, Max (2013) Thematic elements underlying the delivery of services in high-contact public service encounters. Production Planning & Control, 24 (6), 532-545. (doi:10.1080/09537287.2011.642485).
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Published date: 1 June 2013
Keywords:
service delivery, information systems, high-contact, public service
Organisations:
Southampton Business School
Identifiers
Local EPrints ID: 339019
URI: http://eprints.soton.ac.uk/id/eprint/339019
ISSN: 0953-7287
PURE UUID: 71d97b0b-478a-46d0-b200-1144e1e3a74c
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Date deposited: 22 May 2012 09:12
Last modified: 15 Mar 2024 03:11
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Contributors
Author:
Udechukwu Ojiako
Author:
Stuart Maguire
Author:
Max Chipulu
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