Thematic elements underlying the delivery of services in high-contact public service encounters


Ojiako, Udechukwu, Maguire, Stuart and Chipulu, Max (2013) Thematic elements underlying the delivery of services in high-contact public service encounters Production Planning and Control, 24, (6), pp. 532-545. (doi:10.1080/09537287.2011.642485).

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Item Type: Article
Digital Object Identifier (DOI): doi:10.1080/09537287.2011.642485
ISSNs: 0953-7287 (print)
Keywords: service delivery, information systems, high-contact, public service
Subjects:

Organisations: Southampton Business School
ePrint ID: 339019
Date :
Date Event
1 June 2013Published
Date Deposited: 22 May 2012 09:12
Last Modified: 17 Apr 2017 17:07
Further Information:Google Scholar
URI: http://eprints.soton.ac.uk/id/eprint/339019

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