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Thematic elements underlying the delivery of services in high-contact public service encounters

Ojiako, Udechukwu, Maguire, Stuart and Chipulu, Max (2013) Thematic elements underlying the delivery of services in high-contact public service encounters Production Planning and Control, 24, (6), pp. 532-545. (doi:10.1080/09537287.2011.642485).

Record type: Article

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Published date: 1 June 2013
Keywords: service delivery, information systems, high-contact, public service
Organisations: Southampton Business School

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Local EPrints ID: 339019
URI: http://eprints.soton.ac.uk/id/eprint/339019
ISSN: 0953-7287
PURE UUID: 71d97b0b-478a-46d0-b200-1144e1e3a74c
ORCID for Max Chipulu: ORCID iD orcid.org/0000-0002-0139-6188

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Date deposited: 22 May 2012 09:12
Last modified: 18 Jul 2017 05:55

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Contributors

Author: Udechukwu Ojiako
Author: Stuart Maguire
Author: Max Chipulu ORCID iD

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