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The significance of trust to Twitter and its effect on the public/personal opinion divide: a case study

Aljohani, Naif R., Basheri, Mohammed and Alfakeeh, Ahmed S. (2012) The significance of trust to Twitter and its effect on the public/personal opinion divide: a case study At ACM Web Science-WebSci12, United States. 22 - 24 Jun 2012.

Record type: Conference or Workshop Item (Paper)


It has been documented that Twitter can be used as an
essential method of communication between individuals
and authorities during natural disasters such as floods,
fire and earthquakes. However, this paper studied a
real life incident that started in Twitter environment as
user’s personal opinion, which was disseminated in the
form of a tweet by user. In less than 48 hours, this
unpopular personal opinion provoked criticism from the
majority of Twitter users involved in this case study,
which made it a very concerning public issue. The
purpose of this study is to find out to what extent
people trusted Twitter, in this case why the re-tweet
rate increased so rapidly and why one tweet provoked
wide criticism by involved users. Ultimately, the impact
of a high number of followers on the distinction
between private opinion and public offense leads to the
conclusion that trust plays a tremendous role in social
interactions in Twitter.

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Published date: 22 June 2012
Venue - Dates: ACM Web Science-WebSci12, United States, 2012-06-22 - 2012-06-24
Organisations: Web & Internet Science


Local EPrints ID: 343193
PURE UUID: 7f12562f-d5da-414a-ad6d-546565f66542

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Date deposited: 02 Oct 2012 10:14
Last modified: 18 Jul 2017 05:23

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Author: Naif R. Aljohani
Author: Mohammed Basheri
Author: Ahmed S. Alfakeeh

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