The University of Southampton
University of Southampton Institutional Repository

Learning cultures in retail: apprenticeship, identity and emotional work in England and Germany

Record type: Article

The paper is based on a study of apprentices in retail and motor vehicle maintenance in England and Germany, exploring their perceptions of themselves as learners over time and in particular learning environments. The study combines biographical interviews with participant observation
in colleges and workplaces. The paper examines the concept of emotion work in the context of retail apprenticeships. It explores the extent to which the skill of emotion management is developed through apprenticeship
programmes and the meaning young people attach to it in the context of their individual biographies. Comparing the German dual system with the minimalist approach of an English supermarket, it concludes that emotion work may be part of an occupational competence offering
positive means for identification as a critical resource for young people’s negotiation of identity. The findings challenge existing conceptualisations of emotional labour and have important implications for the provision of
apprenticeships in the service sector.

PDF Brockmann_JEW_2012.pdf - Other
Restricted to Repository staff only
Download (170kB)

Citation

Brockmann, Michaela (2012) Learning cultures in retail: apprenticeship, identity and emotional work in England and Germany Journal of Education and Work, pp. 1-19. (doi:10.1080/13639080.2012.661847).

More information

Published date: 27 February 2012

Identifiers

Local EPrints ID: 343780
URI: http://eprints.soton.ac.uk/id/eprint/343780
ISSN: 1363-9080
PURE UUID: 8f0eff9d-188f-4a60-bc67-ad303a826457

Catalogue record

Date deposited: 09 Oct 2012 16:41
Last modified: 18 Jul 2017 05:20

Export record

Altmetrics


Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton: eprints@soton.ac.uk

ePrints Soton supports OAI 2.0 with a base URL of http://eprints.soton.ac.uk/cgi/oai2

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×