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Measuring patient satisfaction for the Quality and Outcomes Framework

Measuring patient satisfaction for the Quality and Outcomes Framework
Measuring patient satisfaction for the Quality and Outcomes Framework
The general medical services (GMS) contract Quality and Outcomes Framework (QOF) awards up to 70 points for measuring patient satisfaction with either the Improving Practices Questionnaire (IPQ) or the General Practice Assessment Questionnaire (GPAQ). The usefulness of data collected depends crucially on the validity and reliability of the measurement instrument. The literature was reviewed to assess the validity and reliability of these questionnaires. The literature was searched for peer-review publications that assessed the reliability and validity of the IPQ and GPAQ, using online literature databases and hand-searching of references up to June 2006. One paper claimed to assess the validity and reliability of the IPQ. No paper reported the reliability and validity of the GPAQ, but three papers assessed an earlier version (the GPAS). No published evidence could be found that the IPQ, GPAQ, or GPAS have been validated against external criteria. The GPAS was found to have acceptable reliability and test-retest reliability. Neither of the instruments mandated by the GMS contract has been formally assessed for reliability: their reproducibility remains unknown. The validation of the two questionnaires approved by the QOF to assess patient satisfaction with general practice appears to be suboptimal. It is recommended that future patient experience surveys are piloted for validity and reliability before being implemented widely
patient survey, questionnaire, quality and outcomes framework
0960-1643
608-614
Hankins, Matthew
ce4b7d68-3320-4af4-9dd7-3537a4b07219
Fraser, Alice
d13a0953-5671-4299-b4d1-b83048863a04
Hodson, Andrew
3cd52a6e-a9d4-4e5a-afac-00e2533f0f76
Hooley, Clare
893e220f-4907-4f56-b5fd-8a088314a158
Smith, Helen
e9ebdc59-6964-49b5-a2cd-b76d58ab77e1
Hankins, Matthew
ce4b7d68-3320-4af4-9dd7-3537a4b07219
Fraser, Alice
d13a0953-5671-4299-b4d1-b83048863a04
Hodson, Andrew
3cd52a6e-a9d4-4e5a-afac-00e2533f0f76
Hooley, Clare
893e220f-4907-4f56-b5fd-8a088314a158
Smith, Helen
e9ebdc59-6964-49b5-a2cd-b76d58ab77e1

Hankins, Matthew, Fraser, Alice, Hodson, Andrew, Hooley, Clare and Smith, Helen (2007) Measuring patient satisfaction for the Quality and Outcomes Framework. British Journal of General Practice, 57 (542), 608-614.

Record type: Article

Abstract

The general medical services (GMS) contract Quality and Outcomes Framework (QOF) awards up to 70 points for measuring patient satisfaction with either the Improving Practices Questionnaire (IPQ) or the General Practice Assessment Questionnaire (GPAQ). The usefulness of data collected depends crucially on the validity and reliability of the measurement instrument. The literature was reviewed to assess the validity and reliability of these questionnaires. The literature was searched for peer-review publications that assessed the reliability and validity of the IPQ and GPAQ, using online literature databases and hand-searching of references up to June 2006. One paper claimed to assess the validity and reliability of the IPQ. No paper reported the reliability and validity of the GPAQ, but three papers assessed an earlier version (the GPAS). No published evidence could be found that the IPQ, GPAQ, or GPAS have been validated against external criteria. The GPAS was found to have acceptable reliability and test-retest reliability. Neither of the instruments mandated by the GMS contract has been formally assessed for reliability: their reproducibility remains unknown. The validation of the two questionnaires approved by the QOF to assess patient satisfaction with general practice appears to be suboptimal. It is recommended that future patient experience surveys are piloted for validity and reliability before being implemented widely

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More information

Published date: September 2007
Keywords: patient survey, questionnaire, quality and outcomes framework
Organisations: Faculty of Health Sciences

Identifiers

Local EPrints ID: 343929
URI: http://eprints.soton.ac.uk/id/eprint/343929
ISSN: 0960-1643
PURE UUID: 59c59d10-2706-4520-8d70-dd0cf32afb60

Catalogue record

Date deposited: 16 Nov 2012 11:25
Last modified: 16 Jul 2019 21:52

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