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Implications of collection/delivery points for transport and logistics

Implications of collection/delivery points for transport and logistics
Implications of collection/delivery points for transport and logistics
Failed first-time home deliveries may result in carrier's repeated delivery journeys and also consumer's trips to retrieve their failed deliveries from the carrier's depot. Home shopping is rapidly becoming a significant generator of logistics activity, and efforts are being devoted to identify the transport and environmental implications of those failed home deliveries. The attended collection/delivery point (CDP) concept is one solution to deal with the first-time delivery failures, using a variety of locations (for example, convenience stores, post offices) as alternative addresses to receive deliveries. Using two databases of households from across Winchester and West Sussex (UK), this article confirms that certain benefits might accrue from using networks of Local Collect post offices, supermarkets and railway stations as CDPs, compared with the traditional delivery method where the carrier may make several redelivery attempts to the home, with the customer making a personal trip to the carrier's depot in the event that these attempts also fail.
231-255
Song, Liying
75bd007b-741e-4288-8e09-ed70688d9395
Cherrett, T.J.
e5929951-e97c-4720-96a8-3e586f2d5f95
Guan, Wei
f6549e90-a899-4215-a608-af40510ab8d1
Song, Liying
75bd007b-741e-4288-8e09-ed70688d9395
Cherrett, T.J.
e5929951-e97c-4720-96a8-3e586f2d5f95
Guan, Wei
f6549e90-a899-4215-a608-af40510ab8d1

Song, Liying, Cherrett, T.J. and Guan, Wei (2011) Implications of collection/delivery points for transport and logistics. OR Insight, 24, 231-255. (doi:10.1057/ori.2011.9).

Record type: Article

Abstract

Failed first-time home deliveries may result in carrier's repeated delivery journeys and also consumer's trips to retrieve their failed deliveries from the carrier's depot. Home shopping is rapidly becoming a significant generator of logistics activity, and efforts are being devoted to identify the transport and environmental implications of those failed home deliveries. The attended collection/delivery point (CDP) concept is one solution to deal with the first-time delivery failures, using a variety of locations (for example, convenience stores, post offices) as alternative addresses to receive deliveries. Using two databases of households from across Winchester and West Sussex (UK), this article confirms that certain benefits might accrue from using networks of Local Collect post offices, supermarkets and railway stations as CDPs, compared with the traditional delivery method where the carrier may make several redelivery attempts to the home, with the customer making a personal trip to the carrier's depot in the event that these attempts also fail.

Full text not available from this repository.

More information

Published date: 2011
Organisations: Transportation Group

Identifiers

Local EPrints ID: 348415
URI: https://eprints.soton.ac.uk/id/eprint/348415
PURE UUID: 4425e2b2-f96b-4c75-ab4c-3569f196a763

Catalogue record

Date deposited: 13 Feb 2013 13:56
Last modified: 18 Jul 2017 04:52

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