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Engaging politicians with citizens on social networking sites: the WeGov Toolbox

Engaging politicians with citizens on social networking sites: the WeGov Toolbox
Engaging politicians with citizens on social networking sites: the WeGov Toolbox
Governmental policy makers can use social networking sites to better engage with citizens. On the one hand social networking sites are well accepted by citizens and a familiar environment where discussions are already taking place and social networking sites are also more important for politicians. Thus, a need for information retrieval (the policy maker gathering information), dissemination (the policy maker broadcasting information) and two-way dialog between the policy maker and citizens over these platforms. The idea is to connect both the policy makers and the citizens. In fact social media is a mass medium and it’s difficult to sieve through multitudes of comments to get to the crux of a debate. The authors’ approach to address this is to use automatic analysis components to summarise and categorize text. To be able to place successful tools that can be used in the policy maker’s everyday life within the design process is important. This paper describes the phase of combining the policy makers’ requirements with the technical feasibility to develop a software prototype, where the analysis tools can be validated within the domain of policy makers and policymaking. This paper sets up the environment for evaluating this approach and to address the question of usefulness with respect to a dialogue with citizens
1548-3886
22-43
Wandhofer, Timo
07b709b7-f0ce-4cc4-9dde-1ad1f505cdce
Taylor, Steve
9ee68548-2096-4d91-a122-bbde65f91efb
Alani, Harith
70cdbdce-1494-44c2-9dae-65d82bf7e991
Joshi, Somya
8ffaf767-edae-4553-8297-d889b425918e
Sizov, Sergej
ecc519ba-5393-4290-8441-b7e2a780444e
Walland, Paul
ee411ac1-9ebc-4513-a691-a3b95b599d7f
Thamm, M.
3cc168e8-7344-488f-9b67-d1addd5ee04c
Bleier, A.
c2afb1e7-e77f-4dbb-8d26-7cdea5c17cf9
Mutschke, P.
aeb4c8b6-0954-475d-9989-2fc412bce247
Wandhofer, Timo
07b709b7-f0ce-4cc4-9dde-1ad1f505cdce
Taylor, Steve
9ee68548-2096-4d91-a122-bbde65f91efb
Alani, Harith
70cdbdce-1494-44c2-9dae-65d82bf7e991
Joshi, Somya
8ffaf767-edae-4553-8297-d889b425918e
Sizov, Sergej
ecc519ba-5393-4290-8441-b7e2a780444e
Walland, Paul
ee411ac1-9ebc-4513-a691-a3b95b599d7f
Thamm, M.
3cc168e8-7344-488f-9b67-d1addd5ee04c
Bleier, A.
c2afb1e7-e77f-4dbb-8d26-7cdea5c17cf9
Mutschke, P.
aeb4c8b6-0954-475d-9989-2fc412bce247

Wandhofer, Timo, Taylor, Steve, Alani, Harith, Joshi, Somya, Sizov, Sergej, Walland, Paul, Thamm, M., Bleier, A. and Mutschke, P. (2012) Engaging politicians with citizens on social networking sites: the WeGov Toolbox. International Journal of Electronic Government Research, 8 (3), 22-43. (doi:10.4018/jegr.2012070102).

Record type: Article

Abstract

Governmental policy makers can use social networking sites to better engage with citizens. On the one hand social networking sites are well accepted by citizens and a familiar environment where discussions are already taking place and social networking sites are also more important for politicians. Thus, a need for information retrieval (the policy maker gathering information), dissemination (the policy maker broadcasting information) and two-way dialog between the policy maker and citizens over these platforms. The idea is to connect both the policy makers and the citizens. In fact social media is a mass medium and it’s difficult to sieve through multitudes of comments to get to the crux of a debate. The authors’ approach to address this is to use automatic analysis components to summarise and categorize text. To be able to place successful tools that can be used in the policy maker’s everyday life within the design process is important. This paper describes the phase of combining the policy makers’ requirements with the technical feasibility to develop a software prototype, where the analysis tools can be validated within the domain of policy makers and policymaking. This paper sets up the environment for evaluating this approach and to address the question of usefulness with respect to a dialogue with citizens

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Published date: 2012
Organisations: IT Innovation

Identifiers

Local EPrints ID: 349570
URI: http://eprints.soton.ac.uk/id/eprint/349570
ISSN: 1548-3886
PURE UUID: 3c4f29ab-7c10-476a-81de-0259d64fa379

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Date deposited: 08 Mar 2013 08:29
Last modified: 27 Oct 2020 19:57

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