Next generation community management: A proactive risk-based approach
Next generation community management: A proactive risk-based approach
Effective management of online communities is a significant challenge as they can exceed millions of users producing hundreds of millions of discussion threads that link together billions of posts. Current management solutions are based on basic statistical tools that aggregate data for the community owner/moderator to interpret themselves and take appropriate actions. This paper presents a proactive and extensible risk-based management framework supporting advanced analytical services for managing online communities. This allows community owners to focus on their community objectives and proactively manage favourable/unfavourable events at the user and community level.
online community, management, data analysis, social networking, multimedia metadata modeling
Nasser, B.I.
d601c873-8295-44e3-a4e1-d363a26ee086
Engen, Vegard
5ab4f73a-6cb5-4a58-9d89-ebced3182962
Walland, Paul
ee411ac1-9ebc-4513-a691-a3b95b599d7f
May 2013
Nasser, B.I.
d601c873-8295-44e3-a4e1-d363a26ee086
Engen, Vegard
5ab4f73a-6cb5-4a58-9d89-ebced3182962
Walland, Paul
ee411ac1-9ebc-4513-a691-a3b95b599d7f
Nasser, B.I., Engen, Vegard and Walland, Paul
(2013)
Next generation community management: A proactive risk-based approach.
IEEE Special Technical Community on Social Networking Newsletter, 1 (2).
Abstract
Effective management of online communities is a significant challenge as they can exceed millions of users producing hundreds of millions of discussion threads that link together billions of posts. Current management solutions are based on basic statistical tools that aggregate data for the community owner/moderator to interpret themselves and take appropriate actions. This paper presents a proactive and extensible risk-based management framework supporting advanced analytical services for managing online communities. This allows community owners to focus on their community objectives and proactively manage favourable/unfavourable events at the user and community level.
Text
vol-1-no-2
- Accepted Manuscript
Restricted to Repository staff only
Request a copy
More information
Published date: May 2013
Keywords:
online community, management, data analysis, social networking, multimedia metadata modeling
Organisations:
IT Innovation
Identifiers
Local EPrints ID: 354148
URI: http://eprints.soton.ac.uk/id/eprint/354148
PURE UUID: a52827a0-8753-4800-a798-1660c705509d
Catalogue record
Date deposited: 03 Jul 2013 13:59
Last modified: 14 Mar 2024 14:14
Export record
Contributors
Author:
B.I. Nasser
Author:
Vegard Engen
Author:
Paul Walland
Download statistics
Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.
View more statistics