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Next generation community management: A proactive risk-based approach

Next generation community management: A proactive risk-based approach
Next generation community management: A proactive risk-based approach
Effective management of online communities is a significant challenge as they can exceed millions of users producing hundreds of millions of discussion threads that link together billions of posts. Current management solutions are based on basic statistical tools that aggregate data for the community owner/moderator to interpret themselves and take appropriate actions. This paper presents a proactive and extensible risk-based management framework supporting advanced analytical services for managing online communities. This allows community owners to focus on their community objectives and proactively manage favourable/unfavourable events at the user and community level.
online community, management, data analysis, social networking, multimedia metadata modeling
Nasser, B.I.
d601c873-8295-44e3-a4e1-d363a26ee086
Engen, Vegard
5ab4f73a-6cb5-4a58-9d89-ebced3182962
Walland, Paul
ee411ac1-9ebc-4513-a691-a3b95b599d7f
Nasser, B.I.
d601c873-8295-44e3-a4e1-d363a26ee086
Engen, Vegard
5ab4f73a-6cb5-4a58-9d89-ebced3182962
Walland, Paul
ee411ac1-9ebc-4513-a691-a3b95b599d7f

Nasser, B.I., Engen, Vegard and Walland, Paul (2013) Next generation community management: A proactive risk-based approach. IEEE Special Technical Community on Social Networking Newsletter, 1 (2).

Record type: Article

Abstract

Effective management of online communities is a significant challenge as they can exceed millions of users producing hundreds of millions of discussion threads that link together billions of posts. Current management solutions are based on basic statistical tools that aggregate data for the community owner/moderator to interpret themselves and take appropriate actions. This paper presents a proactive and extensible risk-based management framework supporting advanced analytical services for managing online communities. This allows community owners to focus on their community objectives and proactively manage favourable/unfavourable events at the user and community level.

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vol-1-no-2 - Accepted Manuscript
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More information

Published date: May 2013
Keywords: online community, management, data analysis, social networking, multimedia metadata modeling
Organisations: IT Innovation

Identifiers

Local EPrints ID: 354148
URI: http://eprints.soton.ac.uk/id/eprint/354148
PURE UUID: a52827a0-8753-4800-a798-1660c705509d

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Date deposited: 03 Jul 2013 13:59
Last modified: 08 Jul 2020 16:31

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