The University of Southampton
University of Southampton Institutional Repository

Learning and training: a reflective account of crisis management in a major UK bank

Learning and training: a reflective account of crisis management in a major UK bank
Learning and training: a reflective account of crisis management in a major UK bank
This paper reports on observational data material collected during crisis management training for a major international UK bank, and presents initial findings. The paper investigates whether simulation exercises provide a useful training method for corporate crisis management. On the assumption that performance could be used as an indicator of learning, learning outcomes are analysed for individual, team and organisational levels by comparing and contrasting performance of players between exercises for a number of key crisis management skills.
In crisis, organisational learning takes place along three dimensions: individual, team and organisational. It was found that design and implementation of simulation tools were critical to how the organisation confronted the crisis. The issue is raised that simulation exercises may concentrate learning outcomes for exercise designers, facilitators and observers. In contrast, learning outcomes for players and the organisation may be more difficult to define. Although it was found at the organisational level that the bank had been able to improve the framework for crisis management, at the level of those doing the job, training outcomes remained questionable.
business continuity, crisis management, simulations, learning
1460-3799
33-50
Borodzicz, Edward P.
5dd24fc3-e2b0-43e7-a9b3-922218f3518a
Van Haperen, Kees
78fd0e91-de8c-4921-9f24-c556ff0fddc3
Borodzicz, Edward P.
5dd24fc3-e2b0-43e7-a9b3-922218f3518a
Van Haperen, Kees
78fd0e91-de8c-4921-9f24-c556ff0fddc3

Borodzicz, Edward P. and Van Haperen, Kees (2003) Learning and training: a reflective account of crisis management in a major UK bank. Risk Management: An International Journal, 5 (1), 33-50.

Record type: Article

Abstract

This paper reports on observational data material collected during crisis management training for a major international UK bank, and presents initial findings. The paper investigates whether simulation exercises provide a useful training method for corporate crisis management. On the assumption that performance could be used as an indicator of learning, learning outcomes are analysed for individual, team and organisational levels by comparing and contrasting performance of players between exercises for a number of key crisis management skills.
In crisis, organisational learning takes place along three dimensions: individual, team and organisational. It was found that design and implementation of simulation tools were critical to how the organisation confronted the crisis. The issue is raised that simulation exercises may concentrate learning outcomes for exercise designers, facilitators and observers. In contrast, learning outcomes for players and the organisation may be more difficult to define. Although it was found at the organisational level that the bank had been able to improve the framework for crisis management, at the level of those doing the job, training outcomes remained questionable.

Full text not available from this repository.

More information

Published date: 2003
Keywords: business continuity, crisis management, simulations, learning

Identifiers

Local EPrints ID: 35688
URI: https://eprints.soton.ac.uk/id/eprint/35688
ISSN: 1460-3799
PURE UUID: 49f80456-eb18-416e-8b03-e26518a9a3b9

Catalogue record

Date deposited: 02 Jun 2006
Last modified: 17 Jul 2017 15:47

Export record

Contributors

Author: Edward P. Borodzicz
Author: Kees Van Haperen

University divisions

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton: eprints@soton.ac.uk

ePrints Soton supports OAI 2.0 with a base URL of https://eprints.soton.ac.uk/cgi/oai2

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×