An approach to the measurement of intangible assets in public sector using scaling techniques
An approach to the measurement of intangible assets in public sector using scaling techniques
This paper discusses the identification and measurement of intangible assets in the public sector. A discussion of Intellectual Capital theory identifies and classifies a number of intangible assets of relevance to the Public Sector. Multidimensional Scaling and related multivariate techniques are proposed for their detection and quantification. The methodology is illustrated with a case study: the provision of council services through the Internet by Spanish municipalities. The technique identifies three intangible assets related to external structural capital: service, image and transparency. Five strategic groups reveal the different objectives, strategic use of Internet, and actions taken by the various Spanish councils.
public sector, intangible assets, non-financial indicators, service quality, intellectual capital, multidimensional scaling, strategic groups, Internet
University of Southampton
Serrano Cinca, C.
90e6b01c-17ba-44b6-b723-b18e19ad28bc
Mar Molinero, C.
915e1795-1028-433b-8ec3-b530fb25cbbf
Bossi Queiroz, A.
0d2089f6-0800-431f-962f-6408e621d81d
2001
Serrano Cinca, C.
90e6b01c-17ba-44b6-b723-b18e19ad28bc
Mar Molinero, C.
915e1795-1028-433b-8ec3-b530fb25cbbf
Bossi Queiroz, A.
0d2089f6-0800-431f-962f-6408e621d81d
Serrano Cinca, C., Mar Molinero, C. and Bossi Queiroz, A.
(2001)
An approach to the measurement of intangible assets in public sector using scaling techniques
(Discussion Papers in Accounting & Finance, AF01-4)
Southampton, UK.
University of Southampton
33pp.
Record type:
Monograph
(Discussion Paper)
Abstract
This paper discusses the identification and measurement of intangible assets in the public sector. A discussion of Intellectual Capital theory identifies and classifies a number of intangible assets of relevance to the Public Sector. Multidimensional Scaling and related multivariate techniques are proposed for their detection and quantification. The methodology is illustrated with a case study: the provision of council services through the Internet by Spanish municipalities. The technique identifies three intangible assets related to external structural capital: service, image and transparency. Five strategic groups reveal the different objectives, strategic use of Internet, and actions taken by the various Spanish councils.
More information
Published date: 2001
Additional Information:
ISSN 1356-3548
Keywords:
public sector, intangible assets, non-financial indicators, service quality, intellectual capital, multidimensional scaling, strategic groups, Internet
Identifiers
Local EPrints ID: 35730
URI: http://eprints.soton.ac.uk/id/eprint/35730
ISSN: 1356-3548
PURE UUID: 00c85c41-c648-4920-aa11-32ed16a13812
Catalogue record
Date deposited: 24 May 2006
Last modified: 15 Mar 2024 07:54
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Contributors
Author:
C. Serrano Cinca
Author:
C. Mar Molinero
Author:
A. Bossi Queiroz
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