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Trust: key elements in human supervisory control domains

Trust: key elements in human supervisory control domains
Trust: key elements in human supervisory control domains
This study aimed to investigate the concept of trust within human supervisory control domains. Using repertory grid methodology, a small homogeneous sample of control engineers from two individual companies within the energy distribution industry were found to share a commonality in what they considered to be important characteristics of trust across three groups: intra-team, inter-team and technology. Sixty constructs were elicited which were reduced to 13 core constructs using content analysis. These were categorised into three separate dimensions; emotive, cognitive and behavioural. Differences were found, both within and between the three groups, according to participants' scored level of trust for each group. These results are discussed with a view to developing strategies that may enhance trusting behaviours, especially between teams in applied controlled settings.
human supervisory control, teams, technology, trust
1435-5558
92-100
Ashleigh, M.J.
f2a64ca7-435b-4ad7-8db5-33b735766e46
Stanton, N.A.
cf9f7f09-f43a-4b38-8b99-f281318ce899
Ashleigh, M.J.
f2a64ca7-435b-4ad7-8db5-33b735766e46
Stanton, N.A.
cf9f7f09-f43a-4b38-8b99-f281318ce899

Ashleigh, M.J. and Stanton, N.A. (2001) Trust: key elements in human supervisory control domains. Cognition, Work and Technology, 3 (2), 92-100. (doi:10.1007/PL00011527).

Record type: Article

Abstract

This study aimed to investigate the concept of trust within human supervisory control domains. Using repertory grid methodology, a small homogeneous sample of control engineers from two individual companies within the energy distribution industry were found to share a commonality in what they considered to be important characteristics of trust across three groups: intra-team, inter-team and technology. Sixty constructs were elicited which were reduced to 13 core constructs using content analysis. These were categorised into three separate dimensions; emotive, cognitive and behavioural. Differences were found, both within and between the three groups, according to participants' scored level of trust for each group. These results are discussed with a view to developing strategies that may enhance trusting behaviours, especially between teams in applied controlled settings.

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More information

Published date: 2001
Keywords: human supervisory control, teams, technology, trust

Identifiers

Local EPrints ID: 35736
URI: https://eprints.soton.ac.uk/id/eprint/35736
ISSN: 1435-5558
PURE UUID: 6f2c0208-1303-4eb3-af58-c09fd57bed80

Catalogue record

Date deposited: 22 May 2006
Last modified: 17 Jul 2017 15:46

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