An investigation of the failures of decision support systems: the impact of paradigm and interface errors
An investigation of the failures of decision support systems: the impact of paradigm and interface errors
Various errors incurred in the process of development could contribute significantly to the failures of Decision Support Systems (DSS) in organisations. A majority of these errors are the misinterpretations and wrong assumptions made by the developers, which make the DSS both drift away from the decision problem and difficult to use. Our investigations of the failure of a DSS tool in one organisation revealed the presence of two further kinds of errors which could cause negative influence on user acceptance. We denote them as the ‘paradigm error’ and ‘interface error’, and we highlight the need for eliminating these particularly when developing DSS tools for optional usage
dss failure, paradigm error, interface error
Makewita, Sumedha M.
cb18a1f5-778c-46ea-aaf2-7577b0d63ef5
2004
Makewita, Sumedha M.
cb18a1f5-778c-46ea-aaf2-7577b0d63ef5
Makewita, Sumedha M.
(2004)
An investigation of the failures of decision support systems: the impact of paradigm and interface errors.
IFIP International Conference on Decision Support Systems 2004, Prato, Italy.
30 Jun - 02 Jul 2004.
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Conference or Workshop Item
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Abstract
Various errors incurred in the process of development could contribute significantly to the failures of Decision Support Systems (DSS) in organisations. A majority of these errors are the misinterpretations and wrong assumptions made by the developers, which make the DSS both drift away from the decision problem and difficult to use. Our investigations of the failure of a DSS tool in one organisation revealed the presence of two further kinds of errors which could cause negative influence on user acceptance. We denote them as the ‘paradigm error’ and ‘interface error’, and we highlight the need for eliminating these particularly when developing DSS tools for optional usage
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Published date: 2004
Venue - Dates:
IFIP International Conference on Decision Support Systems 2004, Prato, Italy, 2004-06-30 - 2004-07-02
Keywords:
dss failure, paradigm error, interface error
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Local EPrints ID: 35892
URI: http://eprints.soton.ac.uk/id/eprint/35892
PURE UUID: 2ec7e0a8-5fc1-472b-b84c-be819dd8b3fb
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Date deposited: 23 May 2006
Last modified: 11 Dec 2021 15:30
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Author:
Sumedha M. Makewita
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