Towards a trust model in e-learning: antecedents of a student’s trust

Wongse-ek, Woraluck, Wills, Gary and Gilbert, Lester (2013) Towards a trust model in e-learning: antecedents of a student’s trust. IADIS e-Learning 2013 Conference, Prague, Czech Republic. 23 - 26 Jul 2013.

Record type: Conference or Workshop Item (Paper)

Abstract

When a student is faced with uncertainty in the trustworthiness of a learning activity to meet their intended learning goals, it may cause a student to have a state of anxiety and a lack of confidence in the teaching activity. A student’s trust in the teaching agents’ ability to provide an appropriate teaching activity is needed to reduce the student’s uncertainty. In this paper, we present a conceptual trust model for an e-learning transaction. The trust model quantifies how much of the student’s trust should be given to a teaching activity by using a learning outcome-based trust and a reputation-based trust technique. A possible utility of a teaching activity is estimated in order to calculate the degree of a student’s trust in an outcome-based trust technique. It is hoped that the trust model presented in this paper could help a student choose the trustworthy material without any recommendation from an expert.

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