The apology mismatch: asymmetries between victim's need for apologies and perpetrator's willingness to apologize
The apology mismatch: asymmetries between victim's need for apologies and perpetrator's willingness to apologize
Although previous research on apologies has shown that apologies can have many beneficial effects on victims' responses, the dyadic nature of the apology process has largely been ignored. As a consequence, very little is known about the congruence between perpetrators' willingness to apologize and victims' willingness to receive an apology. In three experimental studieswe showed that victims mainly want to receive an apology after an intentional transgression, whereas perpetrators want to offer an apology particularly after an unintentional transgression. As expected, these divergent apologetic needs among victims and perpetrators were mediated by unique emotions: guilt among perpetrators and anger among victims. These results suggest that an apology serves very different goals among victims and perpetrators, thus pointing at an apology mismatch
apologies, guilt, anger, perpetrators, transgressions, forgiveness
315-324
Leunissen, Joost M.
a876e4c4-c5a8-4b2a-8f6e-fd455f4f693c
De Cremer, David
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Reinders Folmer, Christopher P.
76f7fddc-1e36-40eb-9cc6-e0a5f0e74931
Van Dijke, Marius
f0cdd4bd-ee18-4f18-87da-2f1802bad579
May 2013
Leunissen, Joost M.
a876e4c4-c5a8-4b2a-8f6e-fd455f4f693c
De Cremer, David
16aeacc7-ae90-4ab7-9d3c-6818e8b1b6d8
Reinders Folmer, Christopher P.
76f7fddc-1e36-40eb-9cc6-e0a5f0e74931
Van Dijke, Marius
f0cdd4bd-ee18-4f18-87da-2f1802bad579
Leunissen, Joost M., De Cremer, David, Reinders Folmer, Christopher P. and Van Dijke, Marius
(2013)
The apology mismatch: asymmetries between victim's need for apologies and perpetrator's willingness to apologize.
Journal of Experimental Social Psychology, 49 (3), .
(doi:10.1016/j.jesp.2012.12.005).
Abstract
Although previous research on apologies has shown that apologies can have many beneficial effects on victims' responses, the dyadic nature of the apology process has largely been ignored. As a consequence, very little is known about the congruence between perpetrators' willingness to apologize and victims' willingness to receive an apology. In three experimental studieswe showed that victims mainly want to receive an apology after an intentional transgression, whereas perpetrators want to offer an apology particularly after an unintentional transgression. As expected, these divergent apologetic needs among victims and perpetrators were mediated by unique emotions: guilt among perpetrators and anger among victims. These results suggest that an apology serves very different goals among victims and perpetrators, thus pointing at an apology mismatch
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Leunissen et al 2013.pdf
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Accepted/In Press date: 26 December 2012
Published date: May 2013
Keywords:
apologies, guilt, anger, perpetrators, transgressions, forgiveness
Organisations:
Psychology
Identifiers
Local EPrints ID: 359491
URI: http://eprints.soton.ac.uk/id/eprint/359491
ISSN: 0022-1031
PURE UUID: 49127c51-e96f-49ed-b993-db2d33162608
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Date deposited: 09 Dec 2013 08:48
Last modified: 14 Mar 2024 15:23
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Author:
Joost M. Leunissen
Author:
David De Cremer
Author:
Christopher P. Reinders Folmer
Author:
Marius Van Dijke
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