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Trust and electronic knowledge transfer

Trust and electronic knowledge transfer
Trust and electronic knowledge transfer
This paper seeks to advance the understanding of the transfer of knowledge through electronic communication by focusing on the role of trust. The exchange of knowledge gives rise to risks and uncertainties that are alleviated when a high degree of trust exists between the parties involved in the exchange. The paper begins with a brief exploration of the nature of trust. This is followed by an examination of knowledge and its transfer. A discussion of the role of trust in the exchange of knowledge is then presented before electronic communication is considered as a means of exchanging knowledge. The relationship between trust and knowledge transfer, through both electronic and face-to-face communication, is given systematic consideration and summarised in the form of a tentative model of trust and knowledge transfer. Finally, implications are considered and directions for further research are outlined in the concluding section
168-186
Roberts, Joanne
c49f0cf6-8c79-4826-b7f2-8563d7aa99cf
Roberts, Joanne
c49f0cf6-8c79-4826-b7f2-8563d7aa99cf

Roberts, Joanne (2003) Trust and electronic knowledge transfer. Journal of Electronic Business, 1 (2), 168-186. (doi:10.1504/IJEB.2003.002172).

Record type: Article

Abstract

This paper seeks to advance the understanding of the transfer of knowledge through electronic communication by focusing on the role of trust. The exchange of knowledge gives rise to risks and uncertainties that are alleviated when a high degree of trust exists between the parties involved in the exchange. The paper begins with a brief exploration of the nature of trust. This is followed by an examination of knowledge and its transfer. A discussion of the role of trust in the exchange of knowledge is then presented before electronic communication is considered as a means of exchanging knowledge. The relationship between trust and knowledge transfer, through both electronic and face-to-face communication, is given systematic consideration and summarised in the form of a tentative model of trust and knowledge transfer. Finally, implications are considered and directions for further research are outlined in the concluding section

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More information

Published date: 2003
Organisations: Winchester School of Art

Identifiers

Local EPrints ID: 360347
URI: http://eprints.soton.ac.uk/id/eprint/360347
PURE UUID: 9fb0c03c-b0d9-4c7a-886a-f1e8f0d27633
ORCID for Joanne Roberts: ORCID iD orcid.org/0000-0001-5337-1698

Catalogue record

Date deposited: 09 Dec 2013 11:37
Last modified: 10 Jul 2020 00:33

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