books.google.co.uk - 'This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.' From the foreword by William J. Baumol, New York University, US 'The Handbook of Innovation and...http://books.google.co.uk/books/about/The_Handbook_of_Innovation_and_Services.html?id=r8dY6UJ979sC&utm_source=gb-gplus-shareThe Handbook of Innovation and Services