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Review and analysis of Cloud Computing Quality of Experience

Review and analysis of Cloud Computing Quality of Experience
Review and analysis of Cloud Computing Quality of Experience
Cloud computing is gaining growing interest from industry, organizations and the research community. The technology promises many advantages in terms of cost saving by allowing organizations and users to remotely gain access to a huge pool of data storage and processing power. However, migrating services to cloud computing introduce new challenges in performance and service quality. Quality of service (QoS) is and has been used as a means of monitoring cloud service performance. However, QoS is based on network parameters which do not necessarily reflect users’ quality of experience. This paper discusses cloud computing quality of experience as perceived by the person using the cloud-based applications and services. We also review a selected current contribution to the quality of experience (QoE). We have expert reviews undertaken to identify six key performance indicators (PKIs). Based on these six KPIs, we sent our surveys, collected feedback and analyze data to confirm that QoE measurement can meet organizational goals, user satisfaction and stakeholders’ requirements.
Cloud Computing Quality of Experience
Safdari, Fash
3770755c-eaad-444c-a083-e73c7d793583
Chang, Victor
a7c75287-b649-4a63-a26c-6af6f26525a4
Safdari, Fash
3770755c-eaad-444c-a083-e73c7d793583
Chang, Victor
a7c75287-b649-4a63-a26c-6af6f26525a4

Safdari, Fash and Chang, Victor (2014) Review and analysis of Cloud Computing Quality of Experience. The first international workshop on Emerging Software as a Service and Analytics, Spain. 03 - 05 Apr 2014.

Record type: Conference or Workshop Item (Paper)

Abstract

Cloud computing is gaining growing interest from industry, organizations and the research community. The technology promises many advantages in terms of cost saving by allowing organizations and users to remotely gain access to a huge pool of data storage and processing power. However, migrating services to cloud computing introduce new challenges in performance and service quality. Quality of service (QoS) is and has been used as a means of monitoring cloud service performance. However, QoS is based on network parameters which do not necessarily reflect users’ quality of experience. This paper discusses cloud computing quality of experience as perceived by the person using the cloud-based applications and services. We also review a selected current contribution to the quality of experience (QoE). We have expert reviews undertaken to identify six key performance indicators (PKIs). Based on these six KPIs, we sent our surveys, collected feedback and analyze data to confirm that QoE measurement can meet organizational goals, user satisfaction and stakeholders’ requirements.

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QoE_WorkShop_Paper_Fash_VC_19_Feb_submission.pdf - Other
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More information

Published date: 4 April 2014
Venue - Dates: The first international workshop on Emerging Software as a Service and Analytics, Spain, 2014-04-03 - 2014-04-05
Keywords: Cloud Computing Quality of Experience
Organisations: Electronics & Computer Science, Electronic & Software Systems

Identifiers

Local EPrints ID: 362552
URI: https://eprints.soton.ac.uk/id/eprint/362552
PURE UUID: 74f37ec0-df4f-4cf1-a8e5-e84ba9aa7c17

Catalogue record

Date deposited: 25 Feb 2014 18:27
Last modified: 19 Jul 2019 21:17

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