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Trust and technologies: implications for organizational work practices

Trust and technologies: implications for organizational work practices
Trust and technologies: implications for organizational work practices
In this paper we empirically investigate the concept of trust across organizational work practices by examining three groups: within the team, between teams and when interacting with technology. This study adopts Repertory Grid methodology as an interview based technique to elicit important constructs of trust to engineering teams working in two organizations within the energy distribution industry. Thirteen key constructs of trust were identified using content analysis. Drawing on the understanding gained, this paper discusses the implications for theories on trust within teams working with technology across organizations and provides a grounded perspective that could be used as a basis for further research.
trust constructs, technology interaction, teams, repertory grid methodology, process control
0167-9236
607-617
Ashleigh, Melanie J.
f2a64ca7-435b-4ad7-8db5-33b735766e46
Nandhakumar, Joe
bfe40fb4-830c-487e-b400-e47e4f0118eb
Ashleigh, Melanie J.
f2a64ca7-435b-4ad7-8db5-33b735766e46
Nandhakumar, Joe
bfe40fb4-830c-487e-b400-e47e4f0118eb

Ashleigh, Melanie J. and Nandhakumar, Joe (2007) Trust and technologies: implications for organizational work practices. Decision Support Systems, 43 (2), 607-617.

Record type: Article

Abstract

In this paper we empirically investigate the concept of trust across organizational work practices by examining three groups: within the team, between teams and when interacting with technology. This study adopts Repertory Grid methodology as an interview based technique to elicit important constructs of trust to engineering teams working in two organizations within the energy distribution industry. Thirteen key constructs of trust were identified using content analysis. Drawing on the understanding gained, this paper discusses the implications for theories on trust within teams working with technology across organizations and provides a grounded perspective that could be used as a basis for further research.

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More information

Published date: 2007
Keywords: trust constructs, technology interaction, teams, repertory grid methodology, process control

Identifiers

Local EPrints ID: 36339
URI: https://eprints.soton.ac.uk/id/eprint/36339
ISSN: 0167-9236
PURE UUID: bed2cecb-9281-438f-8521-714ac4777d4f

Catalogue record

Date deposited: 01 Aug 2006
Last modified: 08 Nov 2017 01:48

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